Café General Manager

Job Title: Café General Manager FLSA Classification: Exempt

Reports to: Café Operations Director

Are you passionate about coffee, community, and leading a team to excellence? Fairwave Specialty Coffee Collective is looking for a General Manager who can bring vision and leadership to our cafes in Kansas City.

Job Overview

The Cafe General Manager is responsible for overseeing daily operations, ensuring excellent customer service, maintaining quality and standards, and fostering an environment where team members can thrive. The ideal candidate will have strong leadership skills, a deep understanding of coffee culture, and a passion for building and supporting a team. This role is a fantastic opportunity to work alongside passionate individuals, representing a brand that’s become a special part of Kansas City’s coffee culture.

Duties/Responsibilities

· Lead by example in providing exceptional customer service, creating a warm and welcoming environment for guests.

· Respond promptly and professionally to customer inquiries, feedback, and complaints, striving to exceed customer expectations at every opportunity.

· Oversee all aspects of cafe operations, including opening and closing procedures, staff scheduling, inventory management, and financial accountability.

· Ensure that the cafe operates efficiently and effectively, meeting or exceeding established quality, service, and cleanliness standards.

· Monitor key performance indicators (KPIs), such as sales metrics, customer satisfaction scores, and labor costs, and take proactive measures to address any issues or opportunities for improvement.

· Recruit, hire, train, and supervise cafe staff, including baristas, servers, and kitchen personnel.

· Provide ongoing coaching, feedback, and performance evaluations to foster a positive and productive work environment.

· Schedule staff effectively to ensure adequate coverage during peak hours while managing labor costs within budgetary constraints.

· Facilitate staff training sessions on product knowledge, service standards, and safety protocols.

· Monitor sales trends, analyze financial reports, and identify opportunities to increase profitability and control costs.

· Manage cafe finances, including revenue tracking, expense management, and budget adherence.

· Maintain high standards of food quality, cleanliness, and safety in compliance with health and sanitation regulations.

Qualifications & Skills

. 3-4 years of General Management experience

· Prior café or coffee shop experience a plus.

· Must be able to lift 50 lbs.

· Ability to work a flexible work schedule and meet business demands, including weekends and holidays.

· Strong communication skills, both verbal and written.

· Capability to stand on your feet for a shift of 8 hours or more at one time.

· Basic understanding of business metrics.

· Cash handling experience.

· Detail oriented and efficient.

· Adaptability.

· Empathy and servant leader.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Morning shift

Work Location: In person

Salary : $55,000 - $65,000