What are the responsibilities and job description for the Coverage Coordinator position at Messer Americas?
Why Messer?
Messer is the world's largest privately held industrial gases company and what we do matters because it is woven into every part of life, from the medical gases that patients rely on to the essential elements needed to safely and sustainably produce the goods our communities depend on.
The true strength of Messer is our people-at every level and in every role.
Join us and take pride in the impact you will make by providing solutions essential to our world and lives. Reach your highest potential at our stable, inclusive company with diverse opportunities in a growing industry, supported by people who care.
Messer stands apart because we put what matters first, and you matter.
Job Summary
As a Logistics Coordinator, you will monitor the bulk deliveries of liquefied gases (such as oxygen, nitrogen, or carbon dioxide) for North America. In this role, you'll serve as the main point of contact for emergency and non-emergency issues with customers these may include; delivery, driver, tank, product, equipment, and Telemetry. Monitoring of customer product inventory levels via systems used at the National Operations Center in Bethlehem, PA.
Job Responsibilities:
- Work with location management to maintain scheduling and dispatch, and provide support for breakdowns, driver problems, or other location specific issues, to best meet customer needs.
- Support teams in meeting all safety goals set forth by distribution through planning and adherence to all standards.
- Support the meeting of all cost goals for the scheduling team,
- Follow notification procedures to ensure communication lines between field locations, planners, management, and Logistics coordinators are complete and effective.
- Coordinate and update data and information associated with the proprietary software system
- Monitor alerts for changes in demand and adjust delivery plan as needed to ensure continuous supply to customers
- Report all service interruptions to Coverage Manager and the appropriate Distribution Planning Manager; and when requested, help determine root cause and action items required to prevent similar incidents at customer sites.
- Provide world-class customer service via phone and email
Additional Accountabilities:
- Foster a positive team environment
- Manage multiple tasks and adapt to changing priorities
- Ensure compliance with standard procedures for self and peers
- Review and analyze internal and external levels of service and key performance indicators (KPIs)
- Identify and execute opportunities to improve best practice initiatives
- Willingness to develop and grow
Required Skills:
- Effective written and oral communication skills
- Good analytical skills
- Excellent customer service skills
- Strong problem-solving skills
- Good math skills
- Capability of working efficiently with multiple software systems
- Ability to work in a busy call center environment with changing tasks and a continuous workflow
- Ability to work rotating shift (12-hour nighttime shifts, includes weekends and holidays)
- Prior transportation or dispatch experience is a plus
Basic Qualifications
- Bachelor's degree in business management, logistics, or supply chain management OR High School Diploma with One (1) year of transportation or logistics analysis experience
About Messer:
Messer's safety culture, commitment to providing dependable supply and innovative gas technology solutions help customers unlock opportunities to be safer, more sustainable, more productive and more efficient, so their business thrives. We nurture lasting, meaningful relationships with customers, our communities, and with one another.
We offer comprehensive benefits and appreciable pay, with steady schedules and opportunities for ongoing training and career progression. We prioritize and invest in our people at every level of our organization - the dedication, knowledge, customer focus and entrepreneurial spirit of our employees is what make Messer refreshingly different.
If you need assistance with the application or would like to request accommodation, call (877) 243-1030.
Messer North America is an Equal Opportunity Employer (EOE). Company provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disabled status or any legally recognized status entitled to protection under applicable federal, state, or local laws.
