What are the responsibilities and job description for the Laser Applications Engineer position at Messer Cutting Systems, Inc.?
Job Description
Job Description
JOB SUMMARY :
Messer Cutting Systems offers innovative software programs that effectively streamline processes. Our software solutions are the effective link between our customer’s machine and commercial products. As the Application Support Engineer, you will provide technical and functional customer support of our various software applications through phone support and in-person & remote customer training.
ESSENTIAL DUTIES and RESPONSIBILITIES :
- Provide remote, in-house, and on-site customer training and support on machine operation, process optimization, and CAD / CAM programming software, with an emphasis on Precitec Procutter and Zoom cutting laser heads.
- Delivering remote, in-house, and on-site training to customers requires an average of 25% travel, with the potential for higher levels as needed.
- Collaborate cross-functionally to develop new product lines prior to launching
- Offer suggestions to enhance metal fabrication processes with using plasma, oxyfuel and drill / mill operations
- Manage enhancement and bug fix lists and test software after changes and upgrades
- Database development (Laser focused)
- Effectively communicate during extensive interaction with customers
- Develop knowledge base articles and other training materials
- Conduct equipment and software demonstrations and presentations to prospective customers
- Work closely with other departments to ensure products are delivered on time and meet all customer requirements
- Participate in continuous improvement projects and proactively maintain collaborative relationships.
- Support a global network by effective communication skills across geographic, cultural, cross-functional, and organizational differences
- Attend trade shows to represent the company and products
- Other duties / responsibilities as directed by the manager
An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position .
MINIMUM EDUCATION & QUALIFICATIONS :
ADDITIONAL KNOWLEDGE, SKILLS & ABILITIES :
PROTECTIVE CLOTHING / EQUIPMENT :
WORKING ENVIRONMENT :
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.