What are the responsibilities and job description for the Software Technician position at Messer Cutting Systems, Inc.?
JOB SUMMARY:
This position supports customer needs and advances their global state of the art cutting systems. Collaborating with a group of talented engineers and technicians, you will work to support market leading advancements in cutting machine software.
ESSENTIAL DUTIES and RESPONSIBILITIES:
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Support Sales and Service
- Answer technical questions in regard to software and PC hardware
- Perform remote software updates
- Prepare loaner PC and hard drive replacements
- Create software support tickets and follow up to resolve customer software issues
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Support Manufacturing
- Configure and install software for cutting machines
- Keep hard drive images up to date
- Create and maintain WIKI articles related to job functions
- Exercise independent judgment and draw conclusions based upon available information
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Independent Drive to support Messer Values
- Customer First
- Leadership Excellence
- Innovation
- Accountability
- Continuous Improvement
- Other duties/responsibilities as assigned by the manager
An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
MINIMUM EDUCATION & QUALIFICATIONS:
- 2 year Software Degree or examples of coding experiences (e.g., code camps, classes, etc.)
- 1 years of experience in software and PC hardware support
ADDITIONAL KNOWLEDGE, SKILLS & ABILITIES:
- CNC part programming
- Experience with Beckhoff hardware and software
- Ability to read schematics
- MS Office
- Strong problem-solving capability
- Self-starter, motivated to take on multiple projects
- Excellent written and verbal communication skills combined with the ability to collaborate with others
PROTECTIVE CLOTHING/EQUIPMENT:
- Steel-toe shoes (while in the manufacturing area)
- Eye protection (while in the manufacturing area)
WORKING ENVIRONMENT:
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Work is performed mainly in an office environment and occasionally in a manufacturing environment. The noise level in the work environment is usually quiet to moderate
