What are the responsibilities and job description for the Host/Hostess position at MESSINA HOF WINE CELLARS INC?
Job Details
Description
Job Status: Part-time
FLSA Status: Non-Exempt
Work Schedule: Varies
Reports To: General Manager
Amount of Travel Required: N/A
Messina Hof Company Overview:
Established in 1977, Messina Hof was developed from a family owned and operated vineyard and winery in Bryan, Texas. Messina Hof is dedicated to high quality world-class wine production and genuine hospitality in its winery and resort facilities located in Bryan, Fredericksburg, Grapevine, and Richmond, Texas. Messina Hof has doubled in size since 2012, and its annual wine production has grown to more than 200,000 gallons. Messina Hof’s continued dedication to innovation, excellence, and family traditions is exemplified in its premium wines of distinction and landmark wine country destinations. It has also been continuously named the most awarded winery in Texas. Messina Hof is made up of a team of honest and passionate people of character that desire to be part of a rapidly growing company in an exciting and thriving industry.
POSITION SUMMARY
As a Messina Hof Harvest Green Host/Hostess you will be responsible for creating a positive first impression of the establishment’s friendliness, excellent service, and high standards. The Host/Hostess will greet guests upon arrival, seat the guests at their appropriate tables, conduct a wait list if needed, enter and process to-go orders, and thank the guests when they exit the building.
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
- Greet incoming and departing guests
- Escort the guests to their assigned dining area
- Clear tables of dirty plates, utensils, and glassware
- Prepare tables for new customers by wiping down tables, sweeping around and underneath the tables and setting napkins and condiments
- Understand the Point of Sale system and have menu knowledge
- Conduct To-Go orders and package them accordingly
- Receive payments and process tickets with cash, credit card, check, or gift cards
- Reconcile cash drawer at the end of the shift
- Assist the Direct to Consumer (DTC) department with quarterly Wine Club packaging
- Assist in all in-house Wine Club and VIP events to create lasting relationships with our members
- Assist in maintaining and auditing inventory by unloading monthly deliveries from our Estate Location
- Perform other duties as required including assisting other departments as needed
Qualifications
POSITION QUALIFICATIONS
Competency Statement(s)
- At least one-year experience in a customer service position
- Excellent communication skills
- Experience with using a point of sale system or a reservation system
- Ability to work in a fast-paced environment
- Ability to stand for extended periods
- Ability to lift over 50lbs consecutively
- TABC Certificate & Food Handler’s Certificate
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully
perform the essential functions of this job. While performing the duties of this job the employee is regularly required to
talk or hear. The employee is frequently required to stand, walk and sit. The employee is occasionally required to reach
with hands and arms and stoop, kneel, and crouch. The employee must frequently lift and/or move up to 50 pounds.
The employee is frequently required to stand for long periods of time. The employee is frequently required to climb up
and down stairs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral
vision, depth perception and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while
performing the essential functions of this job. The noise level in the work environment is usually moderate.
Messina Hof Wine Cellars, Inc. is an equal opportunity employer and a drug-free workplace.
