What are the responsibilities and job description for the Cafe Server position at Messina's Inc.?
Cafe Server
Job Overview:
As a Food Service Worker at Messina's Catering and Events, you will play a crucial role in ensuring exceptional dining experiences for our guests. You will be responsible for delivering food and beverages to guests, taking orders, handling cash and credit card transactions, and providing excellent customer service. Your attention to detail, professionalism, and ability to work in a fast-paced environment will contribute to the overall success of our establishment. Our company is passionate about perfection, committed to excellence, and driven by our core values of teamwork, passion for excellence, positive environment, and innovative and fresh thinking.
General Responsibilities:
- Greet guests warmly, escort them to their tables, and provide menus.
- Take food and beverage orders from guests accurately and promptly.
- Deliver orders to tables, ensuring correct presentation and adhering to quality standards.
- Offer suggestions and provide recommendations on food and beverage choices.
- Handle cash and credit card transactions efficiently, ensuring accuracy and adherence to established procedures.
- Maintain knowledge of daily specials, menu items, and ingredients to address guest inquiries.
- Collaborate with kitchen staff to ensure timely delivery of food and resolve any order discrepancies.
- Monitor guests' dining experiences, anticipating needs, and promptly addressing any concerns or requests.
- Clear and reset tables, ensuring cleanliness and readiness for new guests.
- Assist in maintaining a clean and organized dining area, including sweeping, mopping, and wiping surfaces as needed.
- Collaborate with team members to ensure smooth service flow and maintain a positive working environment.
- Adhere to food safety and sanitation standards, including proper handling and storage of food items.
- Follow established opening and closing procedures to ensure a well-prepared and secure work environment.
- Participate in training sessions to enhance knowledge of menu items, service techniques, and company policies.
- Uphold high standards of professionalism, appearance, and conduct while interacting with guests and team members.
- Perform other duties and responsibilities as assigned.
Job Qualifications
Experience/Knowledge:
- High School diploma, GED or equivalent experience preferred.
- 0 to 2 years of related work experience.
- Knowledge of basic operation of equipment and cash-handling procedures preferred.
Skills/Aptitude:
- Presents self in a highly professional manner to others and understands that honesty and ethics are essential.
- Basic math skills to handle cash transactions and calculate bills accurately.
- Ability to maintain a positive attitude.
- Ability to communicate with co-workers and other departments with professionalism and respect.
- Maintains a professional relationship with all coworkers, vendor representatives, supervisors, managers, customers, and client representatives.
- Ability to use a computer.
- Strong attention to detail to accurately record orders and deliver them correctly.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Outstanding customer service skills to ensure guest satisfaction.
- Problem-solving abilities to address guest concerns and resolve issues promptly.
- Adaptability to work collaboratively as part of a team and adjust to changing priorities.
License/Qualifications:
Certifications:
- Alcohol service certification or willingness to obtain one, depending on local regulations.
- Food handler's certification or willingness to obtain one within a specified timeframe.
General Qualifications:
- Willingness to be open to learning and growing.
- Maturity of judgment and behavior.
- Maintains high standards for work areas and appearance.
- Maintains a positive attitude.
- Ability to work a flexible schedule helpful.
- Must comply with any dress code requirements.
- Must be able to work mornings, nights, weekends, and some holidays.
- Attends work and shows up for scheduled shift on time with satisfactory regularity.
Physical Requirements:
- Close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus, with or without corrective lenses.
- Significant walking or other means of mobility.
- Ability to work in a standing position for long periods of time (up to 8 hours).
- Ability to reach, bend, stoop, push and/or pull, and frequently lift up to 35 pounds and occasionally lift/move 40 pounds.
Working Conditions:
- Generally, in an indoor setting, however, may supervise outside activities and events.
- Varying schedule to include evenings, holidays, weekends, and extended hours as business.
dictates.
- While performing the duties of this job, the employee is primarily in a controlled, temperate environment; however, may be exposed to heat/cold during support of outside activities.
- The noise level in the work environment is usually moderate to loud.
