What are the responsibilities and job description for the Shipping Clerk position at Mestex?
Scope of Position:
Working under the general direction of the supervisor or lead person performing a wide variety of duties associated with crating/packaging and loading equipment for transport.
Essential Duties and Responsibilities:
- Practice excellent customer service when interacting with internal and external customers to achieve a positive perception of the company. Saving external customer communication in the job files.
- Ability to read and interpret engineering drawings to obtain correct dimensions and weights of units.
- Scheduling all outgoing and incoming FTL, LTL, and parcel shipments.
- Provide freight quotes in a timely manner, understanding how to accurately find and apply information regarding the unit weight, dimensions, destinations, and other factors that impact freight cost such as permitting, escorting, expediting, etc.
- Accurately handle all freight claims in a timely manner.
- Prepare, inspect, and verify all outgoing shipments:
- Ensure all goods (units) are acceptable in terms of damage, quality, and aesthetics before crating/packaging.
- Ensure all shipments receive the proper labeling.
- Ensure all shipments are packaged/crated to arrive safely.
- Ensure all shipments have been photographed with pictures properly documented and stored in the job folders.
- Accurately prepare all BOLs, Customs Invoices, and Packing list in a timely manner.
- Process all necessary transactions in the ERP to accurately track inventory, freight cost and price.
- Loading outgoing shipments using forklifts and overhead cranes.
- Keep supervisors aware of product shortages in order to maintain accurate shipping information.
- Conforms to all Quality and Environmental Management System policies, objectives, and obligations.
- Performs other related duties and responsibilities as assigned.
Position Requirements:
- Proven experience communicating and working with multiple departments (inside sales, production, purchasing, returns,) to meet customer needs.
- Ability to identify process improvements with attention to detail.
- Experience in following, updating, and creating SOPs and Process Improvement initiatives identified.
- Experience working in a fast-paced environment while maintaining attention to detail.
- Experience with software such as Microsoft Excel and an ERP system.
- Interpersonal skills are essential, as working as a team is vital to maintaining an organized Shipping Department
- Experience using a forklift preferred.
- Able to solve problems with win-win solutions.
- Able to prioritize daily tasks according to their importance and alignment with team goals.
- Ability to lift up to 50 pounds.
