What are the responsibilities and job description for the Account Manager/Customer Service Rep position at Meta Global?
At Meta Global, we are at the forefront of innovation in eCommerce, AI, telecommunications, and energy. We pride ourselves on delivering innovative solutions that transform the way businesses operate, ensuring efficiency, reliability, and growth. Join our dynamic team and be part of a company that values creativity, collaboration, and excellence. If you aspire to join a rapidly expanding organization dedicated to building a unique, world-class business consulting group with an unwavering focus on customer success, this is the place for you.
**Job Summary:**
As a Account Manager/Customer Service Rep, you will play a pivotal role in delivering exceptional service to our valued clientele. You will be the primary point of contact for addressing customer inquiries, resolving issues, and ensuring overall customer satisfaction. Your dedication to providing top-notch service will contribute to our mission of helping clients achieve their goals through personalized support.
**Duties:**
- Respond promptly to customer inquiries
- Develop and maintain strong relationships with clients, understanding their needs and providing tailored solutions.
- Identify new business opportunities and work with the team to secure new accounts.
- Provide accurate information about products and services
- Resolve customer complaints in a professional manner to maintain customer satisfaction
- Collaborate with internal teams to address customer needs effectively
- Maintain a high level of product knowledge to offer comprehensive assistance
- Strive to meet or exceed customer service goals and targets
**Experience:**
- Proven experience in customer service or a related field
- Strong communication skills both verbal and written
- Ability to handle challenging situations with empathy and professionalism
At Meta Global, we value teamwork, integrity, and a passion for assisting others. Join our dynamic team where your dedication to customer service will make a meaningful impact on our clients' success. If you are enthusiastic about providing exceptional service and possess the skills mentioned above, we invite you to apply for this rewarding opportunity.
We are a remote-friendly company, with several hubs and locations for employees to collaborate. This is a hybrid/remote position and would need a candidate to be able to commute.
*Meta Global is an equal opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.*
Job Type: Full-time
Pay: $42,000.00 - $68,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- Monday to Friday
Supplemental Pay:
- Bonus opportunities
- Performance bonus
- Signing bonus
Work Location: In person
Salary : $42,000 - $68,000