What are the responsibilities and job description for the Residential Clinical Intake Coordinator position at Meta House?
Job Details
Description
Title: Residential Clinical Intake Coordinator
Job Type: Full-Time - 40 hours/week, Non-Exempt
Schedule: Monday - Friday, 9:00 a.m. - 5:30 p.m.(subject to change based on program needs)
Location: Onsite/In-person | 2625 N. Weil Street, Milwaukee, WI 53212
Reports to: Manager of Residential Clinical Services
Department: Residential
Rate of Pay: $23.84 - 25.10
Background
Meta House is a non-profit organization dedicated to ending the generational cycle of addiction by healing women and strengthening families. This unique mission is at the heart of everything we do, inspiring our work and connecting us to our community. We offer a highly rewarding work environment where your contributions are valued and appreciated, and where you will have the opportunity to make a significant impact.
Position Summary
Creates a welcoming environment and intake process for all admitting women and children into the residential program. Helps clients complete all required assessments, documentation, and orientation. Supports all activities related to client admission and retention, including facilitating recovery groups, and collaborating with a multidisciplinary team on client care that is gender-specific, strengths based, and trauma informed.
Position Duties and Responsibilities
- Welcomes all new residential clients and their children, completes all required admission paperwork with them, provides tours/introductions, and ensures they feel welcome and settled in.
- Completes all intake requirements, answers questions, and provides a warm hand-off to the next person for continuation of onboarding.
- Conducts assessments, including ASAM and suicide assessments for all intakes.
- Provides group and assists with/manages on-site crisis intervention. May provide individual counseling coverage for therapists.
- Performs all required record keeping and paperwork related to intake, therapy, treatment planning, billing, and coding, and grant documentation.
- Implements onboarding and other service procedures and practices that are client centered, trauma-informed, and prioritize client experience and engagement.
- Participates in weekly room searches.
- Coordinates services for residential grants including enrollment.
- Coordinates care with clients’ care teams for treatment, safety, and discharge planning.
- Meets expectations for both quantity (productivity) and quality (evidence-based, best practices) for working with clients
- Maintains confidentiality
- Participate in agency-wide and community committees, meetings, and activities.
- Other duties as periodically or permanently assigned.
Qualifications
Minimum Requirements:
***Please include credential/license number(s) or upload credentialing/licensure supporting documents when applying***
- Required Education
- Bachelor's degree in social work, counseling, or related field or equivalent combination of education and experience
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Required Work Experience
- 1-2 years of experience in an occupational or internship capacity
- Required License/Certification:
- SAC-IT
Preferred Qualifications:
- Preferred Education
- Master’s degree in social work, counseling, or related field.
- Preferred Work Experience
- 3 or more years of experience in an occupational or internship capacity
- Preferred License/Certification
- LPC-IT or APSW eligible status preferred
- Driver’s license, safe driving record, and proof of vehicle insurance
Required Knowledge, Skills, & Abilities
- Motivational Interviewing (will train)
- Collaboration and communication
- Strong organization and planning
- Crisis de-escalation and management
- Writing and goal setting
- Ability to incorporate cultural and linguistic needs into client care
- Clinical skills in dual diagnosis/co-occurring disorders including mental health and substance use disorders.
- Computer skills including proficiency in Microsoft Office (Outlook, SharePoint), Word, Excel, and EHR
Working Conditions and Physical Requirements
- All Meta House staff are required to provide proof of vaccination for MMR, Varicella, and annual flu shot
- Adherence to a non-smoking work environment
- Tolerate occasional hot or cold days.
- Sit or stand for extended periods of time including alternating sitting or standing at will.
- Lift and up to 25 pounds on a regular basis and 40 pounds on occasion
- Ascend and descend stairs using feet and legs.
- Bend, stoop, twist, squat, and kneel to perform essential functions.
- Reach overhead, and at or below shoulder level.
- Read and enter text or data into a computer or other system.
- Seize, hold, grasp, turn, or otherwise work with hands.
- Touch, pick, punch or otherwise working with fingers.
- Hear, understand, and distinguish speech and/or other sounds to communicate with clients and/or colleagues.
- Express or exchange ideas by means of spoken word to impart oral information to clients or the public and convey detailed spoken instructions to others accurately, loudly, or quickly.
- See clearly at approximately 20 inches or less including use of computers or tablet.
- Visually identify clients and others for reasons including, but not limited to security, presence in the building, and medication dispensing.
- Ability to operate agency vehicle for work related duties.
- Ability to operate agency 15 passenger van.
- Ability to use personal vehicle for work related duties.
- Auto insurance coverage with the following limits: 100k per person bodily injury/300k per accident bodily injury limit/100k property damage liability (required for employees using their personal vehicle for work or for employees transporting clients in their personal vehicle).
Additional Information:
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This description was prepared to help evaluate various classes of responsibilities, skills, and working conditions. It indicates the kinds of tasks and levels of work difficulty required of positions given this classification. It is not intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under supervision.
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Nothing contained herein is intended or shall be construed to create or constitute a contract of employment between any employee or group of employees and Meta House. Meta House retains and reserves all rights to change, modify, amend, add to, or delete from any section of this document as it deems, in its judgment, to be proper.
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Meta House is an equal opportunity employer. Employment and advancement opportunities are based on merit and qualifications. Meta House does not discriminate based on race, creed, color, religion, sex, age, national origin, disabilities, veteran status, marital status, sexual orientation, military status, or any other characteristic protected by state or federal law. We are committed to achieving excellence through cultural diversity. We encourage women, persons of color, persons with disabilities, veterans and members of the LGBTQIA community to apply.
Salary : $24 - $25
