Description

Employee Classification: Non-Exempt/Hourly  
Department: Residential
Shift: 2nd, (2:30 p.m. - 11:00 p.m.)
Total hours: Full-Time. 40
Reports to: Residential Shift Leaders

Position Summary

The Residential Support Specialist (RSS) provides a safe and organized environment for residential treatment by supervising the clients and maintaining the daily schedule.

Position Responsibilities Description

• Provide a safe, healthy, and therapeutic environment for mothers and children 
• Monitor and record the proper self-administration of resident medication  
• Uphold, understand, and enforce all client-related policies as outlined by internal policies (RIPLE) and be familiar with other policies including CBRF regulations 
• Attend RSS meetings, required trainings, and in-services as assigned which may be held outside of normally scheduled hours 
• Complete all other required trainings deemed necessary by policies and regulations 
• Clearly communicate with other staff via logs and shift exchanges to gain insight into treatment needs of each client 
• Assist with orientation of new residents on house rules and other aspects of the facility  
• Enforce house rules and report deviations to therapeutic staff 
• Assist mothers in day-to-day activities with children relating to play, meals, free and bed times 
• Assist in court-ordered visitations providing supervision and record results 
• Monitor and supervise and assist women in completing house chores and duties including meal preparation, and personal care of children  
• Diffuse conflict in the house through non-defensive, strength-based conflict resolution methods 
• Contact emergency assistance, as needed, and following necessary protocol 
• Complete random urine drug tests to residents as requested by counseling staff 
• Record concerns, progress notes, incidents or pertinent observations in the Shift Log in a timely manner, using clearly stated facts and observations 
• Work cooperatively in supporting other staff 
• Daily tasks such as wake-up calls, laundry, checking clients’ bags upon return, keeping building clean and free of clutter 
• Giving tours 
• Other duties as may be periodically or permanently assigned

Knowledge, Skills, and Abilities (KSA's) Required

• Strong communication skills 
• Ability to work effectively with people 
• Ability to problem solve and develop problem solving skills 
• Computer skills including proficiency in Word, Excel, and other applications 

Working Conditions & Physical Requirements

• All Meta House staff are required to provide proof of vaccination for MMR, Varicella, and annual flu shot.
• Adherence to a non-smoking work environment.

Able to: 

• Tolerate occasional hot or cold days.
• Sit or stand for extended periods of time including alternating sitting or standing at will.
• Lift and up to 25 pounds on a regular basis and 50 pounds on occasion.
• Ascend and descend stairs.
• Bend, stoop, twist, squat, and kneel to perform essential functions.
• Reach overhead, and at or below shoulder level.
• Read and enter text or data into a computer or other system.
• Seize, hold, grasp, turn, or otherwise work with hands.
• Touch, pick, punch or otherwise working with fingers.
• Hear, understand, and distinguish speech and/or other sounds in order to communicate with clients and/or colleagues.
• See clearly at approximately 20 inches or less including use of computers or tablet.
• Visually identify clients and others for reasons including, but not limited to security, presence in the building, and medication dispensing.
• Ability to work overtime when needed.
• Potential overnight shifts and one weekend day per week.
• Ability to adhere to a nonsmoking work environment.

Qualifications

Educational Requirements

• High school diploma or equivalent required  
• CBRF certification is required and is provided to candidates w/o prior certification  

Experience Requirements

• Prior experience working in community-based care facilities or social services setting preferred