[NA] IT Infrastructure Analyst I

We are looking for a highly skilled Senior Automation & Infrastructure as Code (IaC) Engineer and we are delighted that you want to be part of our team!

We're consistently choosing to help customers overcome their IT challenges providing consulting expertise to support IT strategy, outsourced operations, staff augmentation and digital transformation for companies such as ArcelorMittal, Air Liquide, Volvo Group, MLSE and many more. Take a look at our website, you can see some of the exciting work we are doing: https://www.metait.ca/

Why build your carrer at Meta?

We offer autonomy, clear goals and a dynamic and challenging environment, where professionals have the opportunity to interact with different technologies, participate in all types of projects, bring new ideas and work from anywhere in Brazil and (why not?) anywhere in the world. In addition, we are one of the best companies to work for in Brazil according to Great Place to Work and one of the 10 fastest growing technology companies in the country for 3 consecutive years, according to Anuário Informático Hoje.

The Role

This role focuses on effective provisioning, installation, configuration, support, and maintenance of plant-related systems and associated IT infrastructure at both local and remote facilities. It also involves second-level technical support, providing in-person, hands-on assistance to end users at the desktop level when needed. Additionally, you will collaborate with the Sr. IT Business Analyst to identify, define, assess, document, and implement various initiatives while contributing to project management.

Key Responsibilities

• Assist with project management, including identifying and scheduling project deliverables, milestones, meetings, and required tasks.
• Provide support for plant-related systems and IT infrastructure, including installation, configuration, connectivity, interfaces, licensing, monitoring, troubleshooting, and maintenance.
• Maintain and support local networks (including wireless), phone systems, mobile devices, audio/video conferencing systems, and servers (e.g., file, print, and backup servers), as well as their associated operating systems, hardware, and software.
• Conduct in-person training, setup, and onboarding for new users.
• Analyze and document existing business processes to identify potential areas for improvement.
  
  

Skills & Qualifications

• Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, and governmental regulations.
• Strong writing skills to create reports, business correspondence, and procedure manuals.
• Exceptional customer service orientation, with the ability to effectively present information and respond to questions from diverse stakeholders.
• Strong communication skills to convey technical information to non-technical personnel in user-friendly language.
• Highly self-motivated and detail-oriented, with excellent interpersonal, written, and oral communication skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Ability to apply mathematical concepts such as fractions, percentages, ratios, probability, and statistical inference to practical scenarios.
• Proficiency in Microsoft Excel and PowerPoint is preferred.
• Flexibility and adaptability as a service-oriented team player.
• Ability to work independently while collaborating effectively with the IT team.
• Mandatory experience using Office 365.
• Experienced with Infrastructure and network tools such as Cisco, Global Protect, and Fortinet. (Nice to have).
• Enterprise environment experience. (Nice to have).
  
  

About The Role

• Full-time job - 40h/week.
• Independent Contractor.
• On-site 5 days per week.
  
  

How’d the process work?

We have an interview with Meta IT’s HR team, your future Manager here at Meta, and if approved, a final interview directly with the client’s team.

To apply for this position, please submit your resume highlighting your relevant experience and why you are interested in this role. Only shortlisted candidates will be contacted for further evaluation. Thank you for considering this opportunity with our company.

What are our values?

• We are people serving people
• We all think and act like owners
• We are hungry for performance
• We grow and learn together
• We pursue excellence and simplicity
• We have innovation and creativity in our DNA
  
  

All people are welcome regardless of their condition, disability, ethnicity, religious belief, sexual orientation, appearance, age or others. We want you to grow up with us in a welcoming environment full of opportunities.

Did you relate? Then, #ComeBeMeta!