Government & Social Impact Partner Manager

Meta is seeking an experienced Partner Manager who will serve as a critical partner to Government and Social Impact (GSI) clients utilizing our commercial products to build community and make the world more open and connected. In this role, you will establish and strengthen key client relationships by providing advertiser education and support. A successful Partner Manager is passionate about the ‘GSI’ ecosystem, seeks to understand the nuances and diversity of the industry, navigates ambiguity well, and has strong communication skills, as well as a demonstrated ability to collaborate across teams. This person will be a team player with experience using Meta, managing cross-functional projects and relationships, and have demonstrated experience partnering with GSI organizations in the digital advertising space.

Government & Social Impact Partner Manager Responsibilities:

• Establishes relationship and manages existing relationships across the GSI marketing and advertising ecosystem, builds trust and credibility of Facebook and its suite of product
• Understand key decision makers and influencers, as well as the client’s organizational objectives, establish and maintain actionable relationship maps
• Demonstrate value of Meta products as a key driver for impact, inform partners of vertical specific processes and provide best practices specific to GSI objectives
• Navigate a complex ecosystem of partners, with new challenges and opportunities arising every day, and thoughtfully facilitate escalations internally
• Develop and implement creative solutions that align Meta approach to GSI with partner needs
• Manage sophisticated relationships with diverse group of internal cross-functional teams (social impact, policy, sales operations, creative, marketing science, policy teams) and ensures the group is delivering on expectations
• Project manages complex work streams
• Attend/present at events to represent Meta solutions
• Serves as external product consultant and leads agency/client/industry trainings to educate on paid and organic products (market permitting)
• Oversee internal account operations and partner with concierge service operations team to drive best in class solutions at scale for the GSI vertical, ensure service - excellence and QA ops requests
• Identify relevant industry trends and captures/identifies product and innovation needs based on client/industry feedback
• Inform/respond to RFPs with appropriate target audiences
• Synthesize data and insights for internal and external audiences
• Ability to travel as needed
• You have a deep understanding of the overall GSI vertical and geo-political climate
• You equip yourself to have in-depth knowledge about the GSI trends, partners, sensitivities, Meta's unique relationship with each partner, and the associated risks
• You are developing thought leadership in the GSI space and bring Facebook expertise to your partners
• You are able to manage ongoing partner priorities without guidance, using your judgment and problem-solving skills
• You navigate internal resources and have a strong cross-functional network. You help colleagues answer questions and work through issues
• You partner with cross-functional teams to deliver best in class service solutions across the GSI vertical and you ensure that cross-functional teams are delivering on expectations and escalate as needed
• You have productive and trusting relationships with partners and their stakeholders by demonstrating the value of Facebook products as a key driver for civic engagement

Minimum Qualifications:

• 4 years experience partnering and managing marketing-focused relationships
• 3 years experience working on digital media platforms, advertising metrics and industry trends
• Experience introducing new products, processes and systems to clients
• Experience working with marketing decision makers in agencies and GSI entities
• Performance marketing experience and/or brand advertising experience
• Experience partnering with compliance and legal functions
• Experience with digital media platforms, advertising metrics, and industry trends (Direct Response marketing, data and technology solutions, ad-tech, partnerships)
• Experience managing relationships with cross-functional teams, with experience partnering with executives
• Demonstrated experience communicating/presenting to groups of stakeholders

About Meta:

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.