Network Engineer, Operations & Support

Meta is looking for a forward-thinking engineer with extensive technical expertise in telecommunications OSP deployment and operations, covering fiber network acceptance, fiber testing, and fiber restoration. This role is part of the Edge and Network Services (ENS) Operations organization, responsible for enhancing efficiency, reliability, and risk management in one of the world’s largest-scale networks.In this position, you will lead initiatives focused on process optimization, automation, and data-driven decision-making to improve network infrastructure resilience and scalability. You will work on complex operational and reliability challenges, implementing technical and procedural solutions that have a global impact.The ideal candidate thrives in fast-paced operational environments, enjoys solving large-scale infrastructure challenges, and is passionate about driving innovation through automation and system optimization.

Network Engineer, Operations & Support Responsibilities:

• Incident Response: Drive work investigating complex technical and process issues on a global scale spanning multiple reliability, security, and continuity disciplines for infrastructure spanning thousands of locations during major incidents/site events on edge, caching, and network infrastructure. This will require you to work closely and effectively with a variety of cross-functional teams, managed service providers, and third-party vendor partners.
• Operational Leadership: As an operations practitioner within the team, you will be expected to drive improvement in everything we do. In this role, you will indirectly manage the activities of a large contingent workforce responsible for delivering road-mapped projects and executing on recurring activities. You will drive standards across the network and ensure that we are fully compliant to those standards and policies.
• Escalation Management: Participate in the team’s Tier 3 and 4 on-call rotation with the goal of routing issues as needed and understanding how processes or tooling might be improved, skills can be developed, or automation can be implemented to prevent the need to escalate similar issues in the future.
• Risk Management and Assurance: Work internally and with upstream partner teams to ensure design, build, and operations aligns to applicable reliability, security, privacy, regulatory policy, and business continuity drivers.
• Information and Data Assurance: ensure relevant operational process, procedure, and policy documentation is effectively managed and the data required to support operations is complete and accurate in systems.
• Automation: Be heavily involved in driving the team to analyze operational events in order to identify new automation opportunities and help us achieve our goal of all faults in the network being fully remediated by software. This will include helping others understand our requirements and drive their roadmaps, but may include directly implementing light weight solutions in code.
• Data Measurement: As an operations practitioner supporting our network, you will be expected to drive quality into the metrics we report to assist us in focusing on the areas that give us the best return on investment. This could include measurement and analysis of our escalation issues, fault/event trends, infrastructure capacity, and vendor performance failures.
• Travel: Domestic travel may be required up to 15% .
  
  

Minimum Qualifications:

• Currently has, or is in the process of obtaining a Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience. Degree must be completed prior to joining Meta.
• Minimum of 5 years of experience in logical troubleshooting and physical repair in OSP network.
• Minimum of 5 years of experience in the planning, engineering, construction and operations of OSP telecom networks.
  
  

Preferred Qualifications:

• Experience working with Fiber Management Systems (FMS), Geographic Information Systems (GIS), and asset modeling systems, with a focus on driving enhancements and automation.
• Experience deploying and operating OSP long-haul, metro and campus networks, with emphasis on fiber splicing, preventative maintenance, test data analysis, and emergency restoration.
  
  

About Meta:

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

$50.96/hour to $156,000/year bonus equity benefits

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.