What are the responsibilities and job description for the E-commerce Customer Support Specialist position at Metabolic Meals?
Are you interested in working for a company that has grown over 90% versus this time last year? The food delivery segment has shown no signs of slowing down. Metabolic Meals is a national leader in the healthy meal delivery industry with over 15 years’ experience. With an uncertain job market, we are continuously growing, offer job security and year over year growth potential.
We are seeking a detail-oriented and proactive E-commerce Customer Support Specialist to join our team. This role combines the best of customer service and operational efficiency, offering an opportunity to make a direct impact on our customers’ satisfaction and the success of our business.
Essential Duties:
- Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
- Resolve customer concerns, including product issues, shipping delays, and general questions.
- Manage support tickets and ensure all cases are addressed promptly and thoroughly.
- Work with the fulfillment team to ensure accurate and timely processing of orders.
- Act as a liaison when needed between customer support and fulfillment teams.
- Utilize automation and company processes to efficiently increase customer order accuracy.
- Perform other duties as assigned.
Qualifications and Skills:
- Previous experience in customer service, e-commerce, or order fulfillment (preferred).
- Excellent communication skills, both written and verbal.
- Strong organizational and multitasking abilities.
- Must have a HELP Mentality! The ability to connect with customers is essential.
- Demonstrates strong organizational, time management and communication skills.
- Ability to work as a team in a respectful manner.
- High attention to detail.
- Passion for fitness and nutrition.
- Competitive spirit.
- Experience with Zendesk is preferred, but not necessary.
Perks At Metabolic Meals
- Competitive Pay Structure
- Full Benefits & 401K
- Opportunities to move up within a rapidly growing company
- State of the art facility, creative work space
- Food Perks – We’ve got lunch covered!
- Onsite Gym!
Job Type: Full-time
Pay: $22.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $22 - $25