Copy of Vacation Sales Coordinator

Job Description

Job Description

Description :

Position Summary : This position is responsible for driving sales and a flawless guest experience for Travel Advantage Network (TAN). Its primary function is to drive revenue and customer experience targets via inbound and outbound calls. This is a sales and customer service position that requires the ability to build customer loyalty while meeting and / or exceeding strict sales targets each month

Primary Goals and Responsibilities :

Ability to make a strong 1st impression by building rapport over the phone with each client

Strong ability to persuade clients through benefit-based selling to drive revenue targets

Meet and / or exceed monthly revenue targets

Assist clients via inbound / outbound calls daily to aid with booking travel or pending reservation

Ability to learn and retain detailed portfolio of properties and operate a complex data base

Accuracy is imperative along with multi-tasking while speaking with clients

Remain current on all properties in the TAN portfolio, and promotions currently being offered

Resell the value of the program to educate guests about all facets of their membership and the benefits

Conduct “comfort” calls to address client concerns and increase client satisfaction and to reduce retention

Prepare and maintain accurate up-to-date client records, detailing all account activity through web-based program

Secondary Goals and Responsibilities :

Provide resolution to client inquiries contained in the Vacation Service / Web Feedback mailbox

Assist clients with booking travel and / or existing reservations via web chat

Assist clients via inbound / outbound calls daily with collecting maintenance fees in addition to payment arrangements

Requirements :

Education / Experience

1-2 years of experience in a Sales or Collections environment responsible for achieving a revenue target

Call Center experience preferred

Computer Skills : Microsoft Word

Data Entry

While performing the duties of this job, the employee is regularly required to sit, stand, walk, and talk; primarily on the phone / at a desk.

Benefits :

Medical, Dental, Vision, 401(k), Life Insurance, PTO, Holidays, EAP

Regular hours 9 : 30am - 6pm EST

Some evenings and Saturdays