Territory Manager

Metaguest Hotel Partnerships - Territory Manager

Are you ready to be a part of a new and innovative team that is changing an entire industry? Do you dream of travelling, meeting new people and making an impact on the world of hospitality?

Metaguest is looking for passionate and driven individuals to join our Hotel Partnerships Team as a Territory Manager! As a part of the Metaguest Team, you'll play a key role in building and nurturing valuable connections with our hotel partners that drive the success of our groundbreaking AI products.

This is a hybrid position based in our Fort Lauderdale office. In addition to regular in-office responsibilities, the role requires semi-monthly travel to cities across the country to meet with hotel partners, provide on-site support, and strengthen relationships.

Compensation:

• Salary starting at $55,000-75,000 USD based on experience and qualifications.
• All travel and other related expenses paid.

What You'll Be Doing:

Travel & On-Site Visits

• Spend significant time traveling semi-monthly to visit partner hotels in key cities and markets, providing in-person support and fostering relationships.
• Conduct on-site audits to ensure Metaguest’s solutions are being utilized effectively and identify areas for improvement.

Hotel Partner Relationship Building

• Serve as the primary contact for partnered hotels, addressing inquiries, concerns, and providing timely solutions.
• Manage collateral orders, replacements, and ensure hotels have the resources they need to succeed with Metaguest products.
• Assist with payment and revenue-related inquiries, ensuring smooth processes and timely resolutions.

Training and Education

• Provide onboarding training to new hotel partners, ensuring they understand and can fully utilize Metaguest’s platform.
• Share updates about new features, tools, and best practices to keep partners engaged and informed.

Retention and Merchandising

• Collaborate with hotel partners to enhance guest engagement through tailored merchandising strategies.
• Proactively identify opportunities to strengthen relationships, driving retention and maximizing partnership value.
• Monitor guest engagement metrics and share actionable insights with hotel partners to improve performance.

Ongoing Performance Management

• Regularly review partnership success through data insights, including guest engagement and usage metrics.
• Recommend improvements and initiatives to optimize the partner’s use of Metaguest’s offerings.
• Conduct quarterly business reviews to highlight ROI, guest engagement results, and opportunities for growth.

Who You Are:



• Travel Enthusiast: Excited about semi-monthly travel and building relationships in person to make a meaningful impact.
• Relationship Builder: Exceptional interpersonal skills with a talent for building and nurturing strong partnerships.
• Problem-Solver: A proactive and resourceful approach to resolving partner challenges effectively.
• Detail-Oriented: Meticulous in managing tasks like payments, data analysis, and partner support requests.
• Tech-Savvy: Comfortable using CRM platforms and analytics tools to monitor and improve partner performance.
• Data-Driven: Adept at analyzing and presenting metrics to showcase success and improvement areas.

Nice-to-haves:

• 2 years of experience in account management, customer success, hospitality, or a related role.
• Experience working with CRM software (e.g., HubSpot, Salesforce) is a plus.
• Familiarity with the hospitality industry.

Who We Are:

Metaguest ($METG) - a publicly traded company on the Canadian Securities Exchange - is on the forefront of driving AI innovation in the hospitality sector, empowering hotels, resorts, and vacation properties with new ways to enhance the guest experience and create new revenue streams.

Innovative Culture: We foster a culture of innovation and creativity where ideas from everyone are valued, and you can make a real impact on the company's direction.

Growth Opportunities: We are a new team and a rapidly expanding company. We believe in investing in our team's growth, and you'll have access to continuous learning and career development opportunities.

Fun and Inclusive Team: Join a fun-loving and diverse team that celebrates each other's successes and embraces individuality.

We are a new and rapidly growing company poised to revolutionize the hospitality industry. Be a part of our tight-knit and quickly growing team where collaboration, growth, and celebration of your achievements are the norm as we build together. As you build partnerships, you'll witness the firsthand results of your efforts and be inspired by the possibilities that lie ahead. If you're looking for new challenges, excited to embrace innovation, and motivated to make a difference, we can't wait to hear from you!

Ready to travel, innovate, and grow with us? Apply now and become a part of Metaguest's journey to revolutionize the hospitality industry!