What are the responsibilities and job description for the CUSTOMER SERVICE SUPERVISOR position at Metal Sales Manufacturing Corporation?
Job Description
Job Description
The Customer Support Supervisor manages our Denver branch’s Customer Service team which consists of 7 Customer Service Representatives. Reporting to our General Manager, this hands-on management position regularly coaches CSRs, resolves internal and external customer issues, recruits and trains new CSRs, and partners with branch management to ensure the Customer Service team is proactively equipped to support operational and sales initiatives.
Let us tell you about the responsibilities and expectations of this role to ensure we are the right fit for each other.
You’ll be responsible for (but not limited to) :
- Manage and coordinate activities of team members in the Customer Service department.
- Oversee, onboard and / or conduct training of new or existing employees to include processes, work methods, and procedures.
- Provides team members with timely and accurate feedback such as performance reviews, disciplinary problems, process changes, performance targets and context for business constraints that may impact customer satisfaction.
- Interview, Onboard, and exit employees as needed.
- Responsible for retention, training and continued development of hourly employees
- Interfaces with team members on a daily basis, involved with decisions concerning all aspects of customer service and sales to drive customer satisfaction.
- Personally manage high priority customers to provide a white glove experience.
- Ensures on-time delivery to meet customer commitments.
- Become a Subject Matter Experts on all products, codes and systems.
- Handles internal and external customer issues in a professional and timely manner.
- Responsible for ensuring teams performance of time-sensitive daily order entry and price quotes.
- Maintains compliance with all required employment laws and OSHA regulations and policies.
- Provides timely and accurate management reporting.
- Works closely with the sales team to ensure estimating adheres to standards, processes, and key performance indicators.
The most qualified candidates will have :
What we can offer you :
Medical, Dental, and Vision – effective on your first day
We appreciate you reviewing our opportunity and look forward to receiving your resume!
Metal Sales Manufacturing Corporation is committed to a diverse, equitable, and inclusive environment. We are an Equal Opportunity Employer that provides opportunities for all.
We stand behind everyone and encourage team members to bring their full and authentic self to work. We celebrate all the things that make each of us who we are; and while we have 21 locations in 17 states, we are all on the same team.
