What are the responsibilities and job description for the CUSTOMER SERVICE SUPERVISOR position at Metal Sales Manufacturing Corporation?
Job Description
Job Description
Summary
The Customer Support Supervisor manages our Woodland, CA branch’s Customer Service team which consists of 5 Customer Service Representatives. Reporting to our Administrative Manager, this position regularly coaches CSRs, resolves internal and external customer issues, recruits and trains new CSRs, and partners with branch management to ensure the Customer Service team is proactively equipped to support operational and sales initiatives.
Let us tell you about the responsibilities and expectations of this role to ensure we are the right fit for each other.
You’ll be responsible for (but not limited to) :
- Directly supervising all inside sales personnel Customer Service Representatives for the branch. Supporting responsibilities include staffing, training, and performance evaluations to develop and improve the inside sales function.
- Driving a culture of Customer Service Excellence with a customer first approach.
- Providing sales statistics to assist field sales team, sales leadership, and branch general manager to formulate policy in promoting sales.
- Coordinating between sales and materials, quality and manufacturing management and other personnel.
- Providing data for material requirements forecasting.
- Assisting other departments within organization to prepare or distribute manuals, product brochures and technical publications.
- Assisting sales team in preparing periodic sales report showing sales volume, and potential sales.
The most qualified candidates will have :
What we can offer you :
Medical, Dental, and Vision – effective on your first day
We appreciate you reviewing our opportunity and look forward to receiving your resume!
Metal Sales Manufacturing Corporation is committed to a diverse, equitable, and inclusive environment. We are an Equal Opportunity Employer that provides opportunities for all.
We stand behind everyone and encourage team members to bring their full and authentic self to work. We celebrate all the things that make each of us who we are; and while we have 21 locations in 17 states, we are all on the same team.
