Customer Service Representative | Bensalem, PA | Mo - Fr, 8 - 5

Metal Supermarkets is the world's largest small-quantity metal supplier with over 100 brick-and-mortar stores across the US, Canada, and United Kingdom. Known worldwide as "The Convenience Stores for Metal" we are the one-stop shop for all metal needs. We stock a wide variety of metals including Aluminum, Hot-Rolled Steel, Cold-Rolled Steel, Stainless Steel, Alloy Steel, Galvanized Steel, Tool Steel, Brass, Bronze and Copper. We offer value-added services such as Production Cutting, Shearing, Punching and more.Customer Service Representative, Bensalem PA, 19020ResponsibilitiesProvide consistent, superior customer service, ensuring all customer needs and requests are identified and addressed, always maintaining a high level of customer satisfactionTrack record of over-achieving quotaStrong phone handling skills and active listeningAbility to define problems, collect data, establish facts, and draw valid conclusionsAbility to calculate discounts, interest, proportions, percentages, area, circumference, and volumeCustomer-orientated and ability to adapt / respond to different types of personalitiesExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectivelyAcknowledge and respond in a timely fashion to all order requests, submitted quotes and delivery follow-upBuild sustainable relationships and trust with customers through open and interactive communication over phone and in personRecognize opportunities to generate sales leads and new customer developmentSupport the achievement of sales / budget targets, which includes maintaining stock control and gross margins while managing cost budgetsEntering and updating customer information into our Point-of-Sale software accuratelyAccepting cash and taking credit / debit card paymentsRequirementsMust be a US CitizenMinimum 1 year of proven customer service experienceStrong math skills; mathematically inclinedClear communication and effective listening skillsExceptional telephone skills and etiquetteExperience in selling in the industrial market, B2B selling , Metals experience a plusExcellent customer relationship skillsExcellent English communication skills, both verbally and writtenValid Driver's license, clean driving record (non-CDL) and insurablePhysically able to frequently lift / move metal product weighing 50 -100 lbsJob Type : Full timeHours : Mon - Fri, 8 : 00 - 5 : 00, No weekendsShift : Day shift, No nightsPay : $20 per hourBenefits : We offer benefits after one year of employment.Work Location : In Person

• Reliable to commute :
• Bensalem, PA 19020 (Required)

Salary : $20