What are the responsibilities and job description for the Manufacturing Customer Service (Mayville) position at Metalcraft?
Manufacturing Customer Service (Mayville)
Job LocationsUS-WI-MayvilleJob ID2025-3860# of Openings1CategoryCustomer Service / SupportTypeRegular Full-Time
Overview
Reporting to the VP of Purchasing for Scag Power Equipment in our Mayville Office, this position will be working with customers, distributors and dealers, as well as maintaining additional documents.
Responsibilities
Hours : 8 am to 4 : 30 pm, Mayville Location
- Answering and directing three Scag main lines.
- Assist with distributor and dealer inquires / requests.
- Order Entry and maintenance
- Assist distributors with order errors, miss-shipments, lost freight, etc.
- Liaison between MOM and third party warehouse.
- Releasing and assisting in changes for orders to third party warehouse.
- Work with customer brokers for set up and necessary documentation for export shipments.
- Assist with all inquiries from distributors and dealers.
- Pricing
- Work with production personnel to maintain crate reporting
- Overview payments for third party warehouse.
- Work with purchasing and production control with expediting parts.
- Assist Service personnel with misc. tasks as needed
- Complete all Scag University courses
- Support and assist Marketing with set up and changes for Scag University user database.
- Set up and maintain dealer records.
- Maintain Progold program
- Assist with setting up parts in SAP
- Assist with reviewing and proofreading materials and documents for Marketing and Service.
- Pack and ship parts as needed from R&D.
- Assist internal personnel with part needs.
- Assist with registration entry, resets, etc. for distributors.
- Send bi-weekly and monthly reporting to financial institutions.
- Assist with financial dealer inquiries.
- Follow and enforce Distributor Program
- Work with Service, Engineering, Purchasing, Accounting and Production Control
- Credit / Debits
- ECN review
- Internal database maintenance.
- Assist with any additional tasks assigned
Qualifications
Knowledge, Skills, and Abilities
Job Expectations
Education / Experience
Metalcraft of Mayville is an Equal Opportunity Employer :
Minorities / females / veterans / individuals with disabilities / sexual orientation / gender identity
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