What are the responsibilities and job description for the Lead Application Support Engineer position at MetaOption LLC?
Lead Application Support EngineerMust Have:
- Minimum6 yearsof experience inApplication Support Engineeringor a similar role.
- Bachelor’s degree preferred(or equivalent work experience).
- Proven ability to support applications inhighly regulated environments.
- Mainframe:COBOL, JCL, DB2, DB2 Stored Procedures, CICS, SPUFI, FileAid.
- Cloud & Distributed Systems:Hands-on experience withUnix, Linux, Windows, SQL/PLSQL.
- Databases:Familiarity withDB2, Oracle, Snowflake.
- Monitoring & Alerting:Experience withSplunk, Dynatrace, Thousand Eyes, Grafana, Selenium, HiPam, IBM Zolda.
- Cloud Technologies:AWS (S3, EC2, Lambda, SQS, IAM), Azure, OpenShift, RDS Aurora, PostgreSQL.
- Scheduling Tools:Experience withCA AutoSys, Control-Mfor job scheduling.
- Expertise inITIL Change, Incident, and Problem Managementprocesses.
- Ability tolead Major Incident calls, engage teams, and driveroot cause analysis (RCA).
- Strong debugging skills for resolving technical issues acrossMainframe, Cloud, and Distributed environments.
- Knowledge ofcybersecurity best practices(password rotation, access control, malware detection).
- Strongverbal and written communication skillsto collaborate with cross-functional teams.
- Experience identifying and implementingautomation opportunitiesto reduce manual monitoring efforts.
- Experience withDisaster Recovery (DR) and Business Continuity (BCM) planning.
- Ability to completeDR scripts and evidence collectionduring planned/unplanned outages.
- Strong ability tomulti-task and prioritize incidentsefficiently.
- Proactive mindset with afocus on continuous improvement.
Powered by JazzHR
1vhFmXKCIY
