What are the responsibilities and job description for the Sr Director IT Operations position at Metaphor Services?
Sr Director IT Operations
Santa Clara, CA
6 Months Contract or C2H
Role:
The Senior Director of IT Operations plays a pivotal role in leading and overseeing the organization’s IT infrastructure, ensuring the seamless delivery of IT services, and supporting end-users. The role demands a strong command over Microsoft O365, Windows Systems, Active Directory, and Identity and Access Management.
Responsibilities:
- Microsoft O365:
- Provide comprehensive support for O365 solutions including Outlook, O365 Apps, M365, Email, and OneDrive.
- Ensure optimal performance and user satisfaction.
- Collaborate with other IT teams and vendors for continuous improvement.
- Windows Systems:
- Manage, monitor, and maintain Windows servers ensuring high availability and optimal performance.
- Provide Azure Cloud support, managing resources and ensuring compliance with best practices.
- End User Support:
- Offer top-notch technical support to end-users, resolving hardware and software issues promptly.
- Configure and set up workstations according to company standards.
- Educate users on IT best practices and security protocols.
- Maintain an accurate inventory of all IT assets.
- Identity and Access Management:
- Administer Active Directory and Okta for robust identity and access management.
- Create and manage user identities, ensuring accurate access controls and permissions.
- Monitor user activity and access, swiftly responding to any anomalies.
- Implement multi-factor authentication for enhanced security.
- Conduct regular reviews and audits of access rights to ensure compliance and security.
- Global IT Service Delivery:
- Guarantee the timely and efficient delivery of IT services across the organization.
- Handle service requests and incidents with urgency and precision.
- Provide support for ServiceNow, ensuring optimal utilization and user satisfaction.
- IT Health Management:
- Centralize patching processes for software updates and security patches.
- Oversee technology lifecycle management, ensuring all hardware and software are up to date and in compliance.
- Manage software licenses, ensuring legal compliance and cost-effectiveness.
- Requirements:
- Bachelor’s or Master’s degree in Information Technology, Computer Science, or related field.
- 10 years of experience in IT Operations, with at least 5 years in a senior management role.
- Proven expertise in Microsoft O365, Windows Systems, and Azure Cloud.
- Strong knowledge of Active Directory, Identity, and Access Management (including Okta).
- Exceptional leadership skills with the ability to motivate and lead teams.
- Excellent problem-solving skills and attention to detail.
- Strong communication and interpersonal skills.
- Experience with ServiceNow and ITIL frameworks.
