What are the responsibilities and job description for the Contact Account Call Center Representative position at MetaSource?
Description
The Customer Account Call Center Representative, on our Contact Center Team, will process payments and conduct payment exception research via multiple different systems. The representative will be working closely with our Lockbox and Cashiering Services Team and make the necessary outbound calls to resolve payment exceptions.
Shift: Monday- Friday, 8:00am-4:30pm
Location: In-Office; Bristol, PA
Benefits: Full Time benefits eligible including Medical, Dental, Vision, Time Off, Wellness Program, Retirement, and more.
Responsibilities:
- Insert customer and account data by inputting alphanumerical information from internal and client systems within time limits.
- Reviews data for deficiencies or errors.
- Researches and obtains further information for incomplete documents.
- Contact the necessary parties to resolve deficiencies or errors.
- Resolves customer concerns, questions, and requests efficiently using their knowledge and understanding of the product or program.
- Responds to queries for information and access relevant files and systems.
- Complies with data integrity and security policies.
- Communicates with necessary areas within the company for transfer of all daily data.
- Completes other duties as assigned.
Requirements
Requirements
- Must exhibit characteristics of a team player who can work independently as well as within a group setting.
- Excellent organizational skills, commitment to meeting deadlines and the ability to work well under pressure.
- Strong interpersonal and customer service skills.
- Ability to maintain confidentiality of client transactions and bank records.
- Strong organizational skills with a high degree of accuracy.
- Requires strong communication skills both written and verbal, good time management skills and the ability to initiate and embrace change.
- Ability to work in a fast-paced environment.
- Ability to operate computers and a variety of office equipment.
- Must be proficient in 10-key.
- Must be able to lift at least 10lbs.
Employment is contingent upon completing and passing a background & credit check. MetaSource is an equal opportunity employer.
