Technical Writer (Independent Contractor)

Description

MetaSource is seeking an experienced and detail-oriented Technical Writer to support the launch of document management products and solutions. This Independent Contractor role will assist with creating clear, concise, and user-friendly documentation—including user guides, technical specifications, and instructional content—that helps internal teams and end users maximize the value of the document management solutions. The ideal candidate will have a strong technical writing background, familiarity with software systems, and has a foundational understanding of UI/UX principles to influence design improvements and ensure intuitive user experiences. This is a remote, project-based role with flexible hours and the potential for ongoing assignments based on performance and company needs.

Responsibilities

• Create and maintain high-quality documentation such as user manuals, administrator guides, technical specifications, FAQs, and online help content.
• Collaborate with product managers, engineers, and QA teams to gather product knowledge and translate complex concepts into accessible materials.
• Analyze and refine UI/UX flows from a documentation perspective, recommending improvements that enhance usability and customer satisfaction.
• Ensure all documentation and produced content aligns to style guides
• Update documentation to reflect new features, enhancements, and platform changes with each release.
• Collaborate with cross-functional team members (product, engineering, QA, and support) to gather product details and translate them into clear, accessible documentation.
• Provide feedback on user interface design and overall user experience, contributing ideas to enhance intuitiveness and user-friendliness.
  
  

Requirements

• 2 years of experience in software technical writing, preferably within SaaS or enterprise software environments.
• Ability to translate technical content into plain language for non-technical users.
• Working knowledge of UI/UX design concepts and a willingness to provide input on interface improvements.
• Excellent communication and time management skills, with the ability to work independently and meet deadlines.
  
  

Preferred Requirements

• Familiarity with HR systems such as applicant tracking systems (ATS), background check platforms, or HRIS software
• Familiarity with Accounts Payable systems and workflows.
  
  

Employment is contingent upon completing and passing a background check and drug test. MetaSource is an equal opportunity employer.