What are the responsibilities and job description for the Office Services Specialist position at Metasys Technologies, Inc.?
Office Services Specialist
New York, NY (Onsite)
3rd Shift (Sunday night to Monday morning through Thursday night to Friday morning; 11 PM - 8 AM)
Job Description :
The Senior On-Site Services Specialist will provide operational support in a legal office environment. This role involves managing high-volume duplicating equipment, handling mail and faxes, and supporting various administrative tasks. The position requires strong customer service and technical skills, as well as the ability to work independently.
Key Responsibilities :
Operate high-volume copying and duplicating equipment.
Perform associated copying, binding, finishing, and quality control tasks.
Ship and receive products and supplies; sort, distribute, and handle incoming / outgoing mail and faxes.
Apply necessary postage and manage office supply distribution.
Provide copier maintenance and repair services on customer site equipment.
Perform document handling, including scanning, file conversion, FTP transfers, and document management.
Ensure convenience copiers are operational through daily inspections and troubleshooting.
Handle highly sensitive and confidential legal documents.
Maintain inventory and records for management reports.
Deliver completed jobs within and outside the site.
Respond to and coordinate service calls as required.
Provide support for executive-level end users, including legal secretaries, project managers, paralegals, associates, and partners.
Assist with off-site project coordination.
Perform light maintenance duties, including relamping and basic building support.
Maintain a clean and organized workspace, including copier areas.
May require occasional overtime, including nights and weekends.
Physical & Technical Requirements :
Standing for extended periods while operating print machines.
Ability to work independently and manage workload effectively.
Experience using various office and printing equipment, including fax machines, postage meters, scanners, and bindery tools.
Strong troubleshooting and problem-solving skills.
Basic knowledge of shipping / receiving procedures and inventory management.
Familiarity with cost recovery, document management, and workflow software is preferred.
Qualifications :
High school diploma or GED required.
1-2 years of related work experience.
Minimum of 2 years of experience in the legal industry is highly desired.
Strong customer service, communication, and interpersonal skills.
Experience in print, copy, imaging, and scanning preferred.
Basic electronics knowledge and copier repair experience are a plus.
Ability to work under tight deadlines and high-pressure situations.
Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.
