What are the responsibilities and job description for the Area Customer Service Coordinator position at Metasys Technologies?
Area Customer Service Coordinator
Chandler, AZ 85248
3 Months (Temp to Engage)
Description :
The Area Customer Service Coordinator is responsible for a broad knowledge of client Service Excellence Methodology, complete knowledge of account service delivery requirements and client portfolio of offered solutions. Delivers operational support by assisting MS leadership by supplementing onsite personnel at various customer locations performing a wide range of duties requiring a versatile skill set and ability to adapt to varying industries. Additionally, they are required to support various locations for reasons that may include vacation, absences, training, implementations, etc. throughout assigned operational area.
Job Duties and Responsibilities
- An integral member of the service team by supporting the daily operations for all contracted services at customer accounts within a geographical area
- Assists management with process improvement, procedural testing and validation and ensuring field compliance with operational best practices.
- Support the Field Implementation Managers with the implementation of new customer accounts and service expansions.
- Assists with onboarding new team members and cross training peers
- Assists with the development of Site Procedure Guides and sharing best practices throughout geographical area.
- Routinely inspects Site Procedures Guide for accuracy and compliance
- Knowledgeable of all contracted services within assigned customer accounts
- Performs daily visual inspection of site services and client and customer compliancy to safety.
- Provide feedback on site experience via survey tool or any other forms to help improve the customer experience, internal and external.
- May require "standing in" for absences or vacations of the onsite resources, that may also include site management.
- Provides, executes, and supports all aspects of services, which entails traveling to and from various accounts.
- Creates and maintains a customer-focused environment
- Responsible for customer satisfaction by engaging end-user feedback.
- Responsible for escalating customer issue to ESM / AOM and support the resolution to completion.
- Communicates effectively and responds quickly to customer and end user communication
- Collects data and is knowledgeable of the tools and methods used for the completion of the Monthly Operations Review as directed
- Performs other duties as assigned
Required :
Responsibilities vary, one day can be mail and shipping & receiving, on another day can be finishing work in a reproduction center, hospitality, reception, conference room setups. Someone that likes to learn new things, that is energetic, organized, takes notes, with a good customer service & communication skill would be successful in this role. Must be able to lift up to 50lbs anything heavier assistance will be made available. Walking and standing for a long period of time may require. There is driving BUT it is to a from a location using their own vehicles. Sometimes, they may have to cover multiple locations on the same day. Contingent worker will not drive client or customer vehicles. The parking will not always be free.
Requires high school diploma plus 12 months of related work experience. Post High School education encouraged and preferred
Knowledge, Skills and Abilities
Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.
