What are the responsibilities and job description for the Customer Service Representative (CSR) – Medicare Appeals position at Metasys Technologies?
Customer Service Representative (CSR) – Medicare Appeals
Harrisburg, PA (onsite)
Join the team as a Customer Service Representative handling Medicare appeal. You’ll assist customers by answering questions, guiding them through the appeals process, and ensuring they receive top-notch service.
Key Responsibilities:
- Answer calls and assist customers with Medicare appeal inquiries.
- Explain appeal processes and provide updates on case status.
- Document customer interactions and keep records accurate and up to date.
- Collaborate with team members to resolve complex issues.
Requirements:
- 2 years of customer service experience, ideally in healthcare or insurance.
- Strong communication skills and attention to detail.
- Previous experience in medical customer service is a plus.
- High school diploma or equivalent.
