What are the responsibilities and job description for the Desktop Support Specialist position at Metasys Technologies?
Desktop Support Specialist
Little Rock, AR
3 Years
Top 5 Skills / Additional Job Posting Description Details *
*** LOCAL CANDIDATES ONLY, requires presence in the Little Rock, AR metroplex.
*** Field work is 5 days per week, not reporting to an office.
*** Hours are 8a-5p M-F with OT as required by work load.
TOP 5 SKILLS REQUIRED:
o 1. Ability to work independently with minimal supervision
o 2. Ability to learn quickly
o 3. Ability to communicate with technical and non-technical individuals
o 4. Ability to manage multiple concurrent deliverables
o 5. Organizational skills
RESPONSIBILITIES:
-Imaging/Deployment/Troubleshooting
-IP Networking
-Field service experience
-Customer service
-Effective Time management / Needs to be able to work independently and in a team environment.
-Good Oral and written communications skills.
As a tech, you will be responsible for the day-to-day operations, incident management, technical support, administration, maintenance, implementation, and configuration for desktop, print, telephony/voice, wired/wireless/data/security network, point of sale, specialty computing devices and related hardware and software on company premises.
Key Roles and Responsibilities:
• Responsible for responding to and resolving technical problems, providing tier 2 and tier 3 support utilizing a variety of tools and techniques. Customer base includes Retail Stores, Call Centers, and Mobile/Handheld work environments.
• 24x7 direct technical support for all technology and infrastructure delivered in a geographically dispersed environment including all 50 states. Involves consulting with clients, infrastructure support groups including Security, Application Development, Network Operations, Telephony Operations, Messaging, desktop/network/telephony/voice vendors, and software vendors.
• Designs, configures, and tests updates and modifications to desktop/network/telephony/voice, applications and operating systems supporting business customer initiatives.
• Plans, organizes and functions as Subject Matter Expert for equipment selection and on-site installations.
• Interfaces with technical engineering and maintenance to develop and support new processes and applications.
• In-depth knowledge and understanding of Client premier technologies, products, and services such as U-verse, Microcells, Telepresence, Digital Signs, and wireless products including mastery of installation and support of these technologies.
• Supports Client sponsored events by providing technical solutions and the required IT infrastructure onsite in support of the event.
