What are the responsibilities and job description for the Mobile Device Management position at Metasys Technologies?
Sr Wireless Analyst
11 Month Contract
Potential to convert to perm
Potential to Extend
The Sr. Wireless Analyst will be expected to provide world class customer service and troubleshooting to the Client family wireless customer base. This role includes troubleshooting smartphone / hotspot / tablets, providing guidance and training to our end users, and procuring / configuring devices. This role primarily operates out of a ticket queue. The Sr.Wireless Analyst will be responsible for day to day mobility support. The Sr.Wireless Analyst must be able to analyze and problem solve fairly complex technical wireless issues with minimal supervision, and work within a team environment while communicating well to a diverse set of colleagues, vendors and partners.
Skills Required :
- Demonstrate advanced troubleshooting skills on iOS and Android based mobile platforms.
- MDM experience.
- Proficient in Service Now ticketing system.
- Excellent Customer Service Skills.
- Proficient MS Office skills required to include Excel and Word.
