ServiceNow IRM (GRC) Architect

ServiceNow Architect plays a lead role in the delivery of ServiceNow Implementation program and drives strategic transformational change of IT Service management solution deployment. Responsible for the architecture and drive implementation/integration of the ServiceNow product and Integration with other systems. Responsible for the overall architecture, design, implementation and integrity of the ServiceNow application within the enterprise. Also responsible for ensuring that the solution delivered to business units is engineered in accordance with corporate architecture and infrastructure standards.

Job Responsibilities:

• Serve as an expert in the ServiceNow platform, leading ServiceNow practices, advancements, and innovation
• Serve as an expert in the ServiceNow IRM implementation, leading ServiceNow practices, advancements, and innovation
• Must have experience on overall platform capabilities with specialization in IRM implementation (Policy and compliance, Risk management, Audit management, Operational resilience, Vendor Risk management, Business continuity management modules)
• Understanding of IRM domain and its fundamentals.
• Thorough understanding of ServiceNow GRC product offerings and ability to develop solution architecture with ServiceNow IRM Products
• Must have a good understanding on inter relationship between ServiceNow IRM products with other ServiceNow products like ITSM, ITOM, SecOps
• Solutioning and Designing the IRM solution using industry best practices.
• Experience in doing entity scoping exercise.
• Understand the overall business objective and run workshops to gather detailed requirements and, design the solution with the necessary applications that needs to be integrated.
• Hands-on development to include creation, configuration and customization of policies, controls, indicators, risk frameworks, audit test plans, attestation, and assessments etc.
• Design and modify ServiceNow forms, workflows, scripts, transform maps, reports, dashboards, and business rules.
• Configuring IRM portals.
• Experience in multiple ServiceNow implementations
• Lead the configuration and customization of ServiceNow instances.
• Configuring Policies, Risks, Audit test plans, Vendor contracts, Operational reports, and integration either with UCF or configuration of ServiceNow use case accelerators
• Configuration/Customization of the Service Now system, including creating workflows
• Provide design and work with development team on integrations and process automation using Service Now Orchestration and overall solution implementation
• Advanced in ServiceNow development experience, including experience with the Service Catalog module and creating custom applications with Create Now
• Advanced in experience creating request forms, developing integration with external systems, implementing security (including Access Control Lists), and enhancing the user interface to provide a custom look and feel

Required Experience and Skills:

• 12 years of experience with 4 years of experience in ServiceNow IRM implementation
• 4 years of experience in working in IRM domain out of which a minimum of 2 years in the role of IRM Architect
• Experience in ServiceNow IRM design, architecture, and implementations with a fair understanding of ServiceNow IRM model, plugins, and accelerators.
• Excellent customer-facing skills
• Should have worked extensively on ServiceNow Integrations with other external systems
• Should be able to hold discussions with the clients on the best approach for the client after analyzing their environment
• Must have working experience Agile environment
• Knowledge of one or more of the following: HTML/CSS, AJAX, Jelly, JSON, AngularJS.
• ServiceNow Certified Implementation Specialist – IRM
• Certified Implementation Specialist – Risk and Compliance.
• Certified Implementation Specialist – Vendor Risk Management
• Understanding of various regulations like GDPR, ISO etc. (Good to have)