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Voice Desktop Engineer

Metasys Technologies
Stamford, CT Contractor
POSTED ON 4/3/2025
AVAILABLE BEFORE 5/2/2025

Desktop Engineer IV - Voice Scope

Stamford, CT (onsite)

12 Month Contract


  • Overview
  • Provide 1st contact support for desk-side voice-related incidents and requests, including deployment testing, troubleshooting, and escalation to higher support teams.
  • Responsibilities
  • Support day-to-day issues related to IPC, Avaya, and Zoom telephony systems at user desks.
  • Deploy and test new telephony devices (IPC dealer-board, Avaya handsets, headsets).
  • Troubleshoot and escalate issues to 2nd/3rd line teams as necessary.
  • Log incidents with third parties (e.g., IPC) and communicate with support teams.
  • Track incident progress in IT Service Management tools (e.g., ServiceNow).

Salary : $30 - $38

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