What are the responsibilities and job description for the Customer Success US position at Metaview?
Metaview
Hiring is tedious, inefficient, and unreliable. The root cause of this is that the most important moments when hiring are fluid, synchronous, human interactions, but we only have highly-lossy and unsophisticated (ie, manual) ways of capturing the data that these interactions emit.
Metaview is building an AI-first platform to establish a new, richer ground-truth for hiring. We're using this ground-truth to radically enhance hiring workflows, data, and decisions.
As a result, we'll turn hiring into the business-critical team sport it truly is.
We're a Series A startup founded by Siadhal and Shahriar after their experiences building products and teams at Uber and Palantir, and backed by phenomenal investors in the US and Europe. Our starting point on this mission is an AI-powered conversation assistant that gives hiring teams superpowers : beautifully structured and summarized interview notes, pre-filled candidate feedback forms, and rich candidate write-ups generated in just a few clicks (if that). Our customers are raving fans of the product, and we're already seeing that Metaview is becoming the center-of-gravity for the hiring process at companies like Brex, Quora, HelloFresh, and over a thousand more.
Our values
- We own our work from end-to-end. We work "towards goals", not "on tasks". We're a team that knows the satisfaction of doing great work is only felt when it impacts the customer.
- We optimize for rate-of-learning. We treat learning as the highest-form of currency for delivering future impact, and act accordingly : we run experiments, question thoroughly, and talk to customers over-and-over. We covet earned secrets.
- We're direct and actively-transparent in how we communicate and share progress. There's no point painstakingly hiring a world-class team, if they are then uninformed or unaware of the context that matters.
Our HQ is in London, UK.
The role
The Customer Success team partners with our key customers to ensure a seamless and engaging experience on Metaview, driving retention and growth. Your role will be to :
What's in it for you
