What are the responsibilities and job description for the Assistant Store Manager position at Metcalf Coffee?
Description :
The Full Time Assistant Store Manager is responsible for directing an efficient workflow and assisting the Store Manager in a variety of store operations duties. This position serves as a role model of barista responsibilities and serves as the team leader when the Store Manager is unavailable. Assistant Store Manager’s model our core values : Integrity - Love - Humility - Courage
Qualifications : Passion for people
Willingness to master brand recipes and techniques
Energetic, fast-paced, flexible work style
Ability to work cooperatively in a team environment
Ability to teach others and communicate effectively
Strong problem-solving skills and attention to detail
Desire to take on a leadership role in a growing company
Must work a minimum of 35 hours per week
Essential Duties and Responsibilities :
Ensure consistent and quality customer experience by executing brand beverage recipes and techniques, resolving customer relations issues, and leading the team in delivering the Scooter’s “Amazing” customer service experience
Maintain speed of service standards during high-volume periods by staying calm, managing an efficient team workflow, anticipating customer needs, and utilizing downtime to prepare for the next rush
Assist the Store Manager in onboarding and training new team members
Develop effective working relationships with team members, identifying individual motivation factors and providing clear, constructive feedback to reinforce / improve performance
Proactively seek opportunities to increase individual and team sales
Understand and execute cash handling, point of sale system, and operational procedures in an accurate, consistent manner
Ensure team members follow all health, safety, and sanitation guidelines
Serve as a keyholder, following all opening and closing procedures
Demonstrate punctuality, dependability, and adaptability
Assist Store Manager with administrative duties as requested
Physical Demands / Working Conditions :
Standing on feet for extended periods
Repetitive motion including bending, stooping and reaching
Lifting up to 50lbs
Wearing a headset
Working in a small space
Ability to climb ladders and step ladders
Ability to stand in an upright position without walking more than three consecutive steps occasionally
Ability to walk more than three consecutive steps for extended periods of time
Ability to hear, see, and speak within a loud environment
Ability to stoop and climb occasionally throughout a day
Ability to work with hands on one- and two-handed activities constantly throughout a day
Requires weekend and holiday availability
Disclaimer :
The functions and skills described here are general in nature and represent the type of work performed, but they do not constitute an exhaustive list of the duties and responsibilities performed on the job.
Established in 1998, Scooter's Coffee has distinguished itself as one of the premiere specialty coffee companies in the industry. Scooter's Coffee may be one of the fastest-growing specialty coffee brands, but simplicity is at our core : sustainably-sourced ingredients we handcraft into perfection. We believe in taking time to connect and create an amazing experience in each life we touch. At Scooter's Coffee we live our core values of integrity, love, humility and courage and we are looking for talented, passionate, amazing people to join our team.
You are applying to work with a franchisee of Scooter's Coffee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.
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