What are the responsibilities and job description for the Early Morning In-Store Shopper (PT) position at Metcalfe's Market?
Summary:
- Provides excellent customer service by shopping for Metcalfe’s customers who have ordered on-line grocery items. Receives in-store customer orders and records specific delivery instructions.
- Provides added value by informing regular customers of product knowledge, product location, new products and services and addresses customer questions and concerns.
- Upholds, supports and promotes all company policies and procedures.
- This position requires working weekends and holidays based on department staffing requirements.
Essential Duties: Essential job duties for this position include the following items.
- Shops for and assist in consolidating pre-ordered grocery lists to residential and business customers
- May load the delivery vehicle with customer orders
- Receives and writes customer orders with delivery instructions
- Informs customers of new products and services
- Checks items for quality
- May need knowledge of appropriate grocery substitutions
- Stays up to date with current technology/systems used
- Files and resolves service complaints
- Demonstrates excellent customer service standards
- Work toward continuous quality improvement
- Upholds Metcalfe’s culture, customer service, and performance expectations
- Upholds, supports and promotes all company policies and procedures
- Other duties as assigned
- Stocking in Produce during low volume ordering in on-the-go
Qualifications:
- To perform this job successfully, the individual in this position must be able to perform each essential duty satisfactorily.
- The requirements listed below are representative of the minimum knowledge, skills and ability required.
Physical Demands:
- Talk and listen; stand and walk; push and pull; reach and lift, grasp and feel; climb, balance, kneel and stoop; repetitive motion; vision to distinguish for pricing and food safety.
- Weight/force used is average and generally consistent to 50 lbs.
Environment and Equipment:
- Retail may be fast-paced and noisy, with time-sensitive activities and services required.
- Equipment may include computers and phones, food safety and preparation tools and appliances, a compactor and a power jack.
- Temperatures may vary for coolers, freezers, around heat-producing equipment, and during outdoor duties.
Education and Experience:
- Preferred: High school diploma or general education degree (GED).
- Preferred: 6 months of retail or grocery experience.
Knowledge, Skills and Abilities:
- Ability to read, write, perform basic math skills, and comprehend instructions.
- Ability to deal tactfully and positively with customers and team members.
- Ability to problem solve effectively.
- Proficiency with American money and weight system.
- Proficiency with a computer and the ability to quickly learn department technology.
By Applying for this job, you are confirming 'yes' to Metcalfe's Market Applicant Statement, found here:
Metcalfe’s Market Applicant Statement:
Metcalfe’s Market Applicant Statement:
I recognize and agree that when I apply for a job with Metcalfe’s Market, I am certifying that the facts I provided as part of that process are true and complete to the best of my knowledge. I understand that Metcalfe’s Market can deny me employment for false information provided during the application process, and can terminate my employment if Metcalfe’s learns I was untruthful with Metcalfe’s Market prior to being hired.
I also understand that Metcalfe’s Market is committed to hiring individuals with different backgrounds and lived experiences. In applying for a position with Metcalfe’s Market, I understand that I may be subject to a background check after I am offered employment. A background check is not intended to set an unnecessary bar to employment and is consistent with applicable law.
I further understand that if I am hired by Metcalfe’s Market, my employment is at will, meaning that my job can be terminated at any time, by Metcalfe’s Market or by myself.
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