What are the responsibilities and job description for the Guest Services position at Meteor Crater Enterprises?
Job Title: Guest Services // 4D Ride Operator
Location: Meteor Crater, AZ
Department: Museum Collision
Reports to: Supervisors, Director of Operations, VP of Operations
Position Overview:
As a Collision Ride Operator, you will play a key role in delivering an exceptional guest experience by ensuring safe, organized, and enjoyable ride experiences at Meteor Crater Visitor Center Attractions. You will assist in operating and maintaining equipment, managing groups, and performing opening and closing duties. This position requires a strong commitment to safety, customer service, and teamwork.
Responsibilities:
- Organize and direct groups of guests during rides, ensuring safety and satisfaction.
- Maintain a clean and organized attraction environment.
- Calibrate and clean equipment regularly, ensuring optimal functionality.
- Assist with opening and closing procedures.
- Support team members, including covering breaks and training new staff.
- Communicate directly with guests, addressing inquiries and concerns.
- Uphold company policies and procedures while maintaining professionalism.
- Participate in staff meetings and assist with equipment maintenance requests.
Qualifications:
- High school diploma or GED; must be 18 years or older.
- Valid Arizona Driver’s License and dependable transportation.
- Ability to pass a pre-employment drug test and background check.
- Strong communication and customer service skills.
- Ability to work independently and as part of a team.
- Physical ability to stand, walk, and lift up to 50 lbs.
- Prior experience in a public setting or with equipment operation is a plus.
Work Environment:
This position requires standing, walking, and occasional lifting in a public, high-energy setting with moderate to high noise levels. Flexibility in scheduling is needed to meet the demands of the role.
How to Succeed:
- Anticipate and exceed guest needs with professionalism and attention to detail.
- Maintain a positive attitude, even under pressure.
- Be proactive and flexible with duties and schedules.
- Work collaboratively to achieve goals and support team success.
Apply now to join our dynamic team at Meteor Crater Visitor Center Attractions!
Company Overview
Meteor Crater Enterprises is Northern Arizona's premier Space and Science attraction, welcoming over 250,000 visitors annually to the world’s best-preserved meteor impact site. As a family-owned business since the 1950s, we pride ourselves on fostering an inclusive culture that values employee contributions and encourages long-term commitment.
Summary
As a Guest Service Agent at Meteor Crater Enterprises, you will be the first point of contact for our visitors, ensuring they have an exceptional experience at our unique attraction. Your role is vital in promoting our mission of education and enjoyment while providing outstanding customer service in a friendly and engaging environment.
Responsibilities
- Welcome guests upon arrival and provide them with information about the attraction.
- Manage front desk operations including check-in/check-out procedures.
- Assist guests with inquiries regarding exhibits, events, and services.
- Handle guest complaints or concerns with professionalism and empathy.
- Maintain accurate records of guest interactions and transactions.
- Collaborate with team members to ensure a seamless guest experience.
- Promote special events and programs to enhance visitor engagement.
Requirements
- Previous experience in hospitality or customer service roles preferred.
- Strong communication skills with a friendly demeanor.
- Ability to manage multiple tasks efficiently in a fast-paced environment.
- Bilingual abilities are a plus but not required.
- Familiarity with front desk operations and phone systems is beneficial.
If you are passionate about providing exceptional guest experiences in a unique setting, we invite you to apply today to join our dedicated team at Meteor Crater Enterprises!
Job Types: Full-time, Part-time, Seasonal
Pay: $15.00 - $18.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- Weekends as needed
Work Location: In person
Salary : $15 - $18
