What are the responsibilities and job description for the Field Service Techician position at METERGY SOLUTIONS LLC?
About Metergy Solutions, LLC. (“Metergy”)
As one of North America’s most experienced submetering providers, we’ve brought turnkey solutions to our clients for over 20 years. We help our customers effectively manage their utility consumption as we supply, install and remotely read electricity, water and thermal submeters. Across all building types, retrofit or new construction, we have the knowledge, equipment and staff to deliver a comprehensive solution from design, to implementation to billing. We are focused on maintaining strong customer relationships and value team collaboration to achieve our goals.
Metergy is a portfolio company of Brookfield Infrastructure. Brookfield is one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. This sponsorship provides Metergy with access to large-scale capital, infrastructure investment expertise and global reach.
For more information about Quadlogic or Metergy, please visit us
online https://www.quadlogic.com/ or https://www.metergysolutions.com/
Our Mission
Provide building owners and occupants with accurate and reliable utility consumption data through market-leading expertise in turnkey submetering and billing, while fostering a workplace with inspired team members empowered to do more good.
Position Summary
Metergy is seeking a Field Service Technician to provide technical support to clients across the US. This entry-level position includes comprehensive training to ensure success. The role requires flexibility, including the ability to travel out of state and respond to service requests during non-standard work hours.
Duties and Responsibilities:
- Commission new installations of meters and metering systems.
- Coordinate with the data center to verify remote reading capabilities of systems.
- Instruct electricians on the proper installation of all products.
- Diagnose installation errors and meter defects quickly and accurately.
- Determine appropriate actions for improperly installed, damaged, or defective meters.
- Provide detailed service reports in the reporting system.
- Respond to emergency disconnect/reconnect requests and other service needs outside regular work hours.
- Coordinate with engineers, repair technicians, and production staff to address defects and develop solutions to recurring issues.
- Maintain a professional demeanor when working with clients, contractors, maintenance staff, property managers, and tenants.
Skills and Qualifications:
- Required:
- Valid NY Driver's License and good standing with Zipcar.
- OSHA 30 and SST 10 certifications.
- Critical thinking and troubleshooting skills.
- Exceptional organization and customer service skills.
- Hands-on experience testing and repairing electrical devices or installations.
- Ability to use a voltmeter and basic hand tools.
- Proficiency with Microsoft Word and Excel.
- Preferred:
- Technical associate degree or equivalent experience in electrical work, electronics repair, or a similar field.
- Leadership or project management experience.
- Familiarity with software diagnostics and serial communication terminals.
Job Details:
- Type: Full-time
- Pay: $21.00 - $25.00 per hour
- Benefits:
- Health insurance
- Paid time off
Metergy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status, or any other characteristic protected by law.
Salary : $21 - $25
