Meter Specialist

About Metergy Solutions, LLC. (“Metergy”)

As one of North America’s most experienced submetering providers, Metergy Solutions has brought turnkey solutions to clients for over 20 years. Metergy supplies, installs and remotely reads meters to measure individual suite consumption of electricity, water, gas, and thermal energy in multifamily and commercial buildings, and bills and collects the utility consumption.

Our innovative Submetering as a Service (SaaS) model generates long-term recurring revenue and has been proven to reduce in-suite energy consumption by an impressive 40%, significantly advancing our clients' decarbonization efforts. This outstanding performance has enabled Metergy to issue green bonds and secure green financing, fueling our sustained growth and creating extraordinary career opportunities for our team.

As the #1 submeter provider in the New York and Canadian markets, and one of the largest in North America, Metergy boasts over 850,000 contracted meters, issues more than 2 million utility invoices annually, and employs over 400 dedicated team members. Our successful acquisitions have consistently exceeded expectations, unlocking immense growth potential.

Metergy is proudly a portfolio company of Brookfield Infrastructure Partners, one of the world’s largest investors, owners, and operators of infrastructure assets across the utilities, transport, energy, data, and sustainable resources sectors. This partnership provides Metergy with access to substantial capital, infrastructure investment expertise, and a global reach, positioning us for continued success and innovation

Our Mission 

Provide building owners and occupants with accurate and reliable utility consumption data through market-leading expertise in turnkey submetering and billing, while fostering a workplace with inspired team members empowered to do more good. 

The position is part of the Technical support team which is responsible for defining design standards and best practices, leading cross-functional integration projects across departments/subsidiaries, conducting energy analysis of multiple commodities, and performing other ad-hoc technical tasks.

Typical Daily Responsibilities:

• Perform market research, evaluate new and existing 3rd party products and applications, and prepare technical support documentation for relevant departments
• Provide technical training to Field Technicians, Project Managers, Logistics Coordinators and external parties as required
• Perform analysis of electrical, water, thermal and gas data across Metergy & Quadlogic’s portfolio to provide insights on energy consumption patterns across different HVAC technologies to develop relevant energy allocation strategies
• Analyze electrical and mechanical drawings to provide guidance and support on sub-metering system design principles for electricity, water, gas and thermal services in residential, commercial and mixed-use properties
• Create schematic diagrams in AutoCAD LT for new-construction and retrofit projects detailing project summary, bill of materials, and sub-metering installation requirements
• Maintain building portfolio Meter system cross reference.
• Collecting meter data manually in case of scheduler data collection failure or it been requested by billing team.
• Produce Engineering Reports focusing on outlining challenges and providing solutions for current and new products, practices, and processes
• Provide technical expertise on communication and AMR (Automated Meter Reading) equipment to improve business Operations troubleshooting procedures
• Review, perform root cause analysis and see through corrective actions as part of the resolution of non-conformances identified through Metergy’s quality management system
• General Sales Support and Customer Care - Handling customer calls, order-entry process, liaison with Shipping Department and Production Department, tracking purchase orders and fulfillment of orders, follow-up on deliveries as needed, commission tracking and reporting, etc...
• Customer Technical Support – handle customer technical needs such as remote (phone and e-mail) and on-site installation support.
• Help with design packages for hardware sales so that the scope of responsibilities, list of equipment is clear along with installation instructions…etc.
• Assist with feature request implementation and high-level problem solving involving
• Identify and deliver on continuous improvement opportunities
• Other technical tasks as required

Preferred Skills:

• A passion for working with clients and building relationships
• Strong organization and communication skills, both verbal and written
• Self-motivated & Excellent work ethic
• Ability to both follow direction and think independently
• Aptitude for math & enjoy working with numbers on a day-to-day basis
• Affinity for computers and software, strong Excel skills
• High level of attention to detail, strong problem-solving and analytical skills
• Ability to meet deadlines and work well under pressure
• An understanding of electric, gas and / or water utility billing and rates is a plus but willing to train the right candidate

Requirements

• College degree – Preferred Electrical/Mechanical engineering
• Proficient in Microsoft Office, Google Suite, Auto CAD
• Have a strong background in troubleshooting and problem solving
• Working knowledge of electrical & mechanical systems, including electricity distribution, DCW and DHW systems, fan coil/heat pump systems in multi-family and commercial buildings
• Excellent written, communication and interpersonal skills
• Experience with data aggregation and analysis
• Project Management skills to concurrently delivery multiple projects
• Comfortable working independently
• Detail oriented

Benefits & Perks

• Excellent health coverage and life insurance benefits – no waiting period!
• Company-paid Long-Term Disability and Basic Life Coverage
• Flexible Spending Account (FSA) options
• 401K plan with immediate company match
• Generous Paid Time Off Plan plus 10 paid holidays
• Summer hours to enjoy the weather
• Regular Social events - happy hours, summer & holiday parties, & more

Metergy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. We strive to create an inclusive and diverse workplace for all.