What are the responsibilities and job description for the Banquet Captain position at Method Co.?
Job Description – Banquet Captain
FORTH Hotel & Club, is searching for exceptional hospitality professionals to help bring this luxury project to life! FORTH Hotel & Club is located in Atlanta’s hip and historic Old Fourth Ward neighborhood, between the Fourth Ward Park and the BeltLine’s Eastside Trail. FORTH Hotel & Club will offer wellness initiatives, striking design, food and drink options aplenty, with an emphasis on social connection.
Our Events team is seeking an experienced and dynamic individual to join our team as an Banquet Captain. In this role, you will take charge of supervising staff and overseeing the seamless execution of operations. With a strong focus on delivering exceptional customer service, you will ensure that large-scale events are executed flawlessly.
As an Banquet Captain, effective communication with multiple teams is essential. You will be responsible for coordinating and communicating with various individuals to ensure the smooth flow of operations. Your ability to multitask and handle multiple responsibilities simultaneously will be crucial, as you may find yourself setting up tables before an event, addressing guest requests, preparing upcoming events, communicating with staff, and overseeing post-event cleanup services.
If you possess a passion for creating unforgettable experiences and have a keen eye for detail, along with excellent organizational and leadership skills, we invite you to join our team as an Banquet Captain. Bring your expertise to FORTH and be a part of our commitment to delivering exceptional service to our valued guests.
Additional duties include but are not limited to:
- Occasionally assisting or stepping into the role of a banquet server or bartender.
- Coordination food and beverage orders by working closely with kitchen and floor staff.
- Enforcing health and safety guidelines.
- Fully understand the standards of service, and are committed to teaching/expressing these standards.
- Experience and expertise in fine dining service styles including set-up and breakdown.
- Polished presentation and communication with VIP clients and management.
- Experienced server trainer with methodical training standards.
- Understands how to read and articulate BEOs.
- Advanced food/ beverage experience.
- Prior leadership experience.
- Full-time flexible availability.
- Understand how to navigate the property.
- Navigate staff, coordinate vendor load-in and setup.
- Full knowledge of event operations, menu, policies, proper food handling/safety.
- Problem- solvers with the ability to manage a small team in the absence of a manager.
- Attend and participate in captain meetings.
- Assist management in the creation and updating of opening, closing, cleaning list.
- Expedite food during the event.
- Create a detailed “Pull and Polish” list prior to events.
- Gathering guest feedback, and relaying all relevant information to management.
- Full event-close procedures, as well securing facility.
Required Skills and Qualifications:
- Minimum of 2 years of experience as an Event Server or Captain in a hotel or banquet setting.
- Exceptional customer service skills.
- Maintain high energy throughout events amongst clients and staff.
- Ability to lift heavy objects and stand for long periods of time.
- Flexible schedule, including weekends and holidays.
- Willingness to work long hours when necessary.
Method Co., along with its affiliates, is an equal opportunity employer and is committed to an inclusive workplace free from unlawful discrimination based on race, color, ancestry, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, gender identity or any other protected characteristic under federal, state or local law. We believe in diversity and encourage any qualified individual to apply.
Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
