Bellman

We are currently searching for a Bellman to join our team at ROOST Detroit! We are hiring for full-time and part-time positions. 

A Bellman understands that the Front Office is a critical touch point in the hotel and a natural ability to foster relationships is a must. A Bellman is responsible for guest satisfaction and bell services immediately upon arrival.  Fluid communication with other departments and superior service recovery are required to ensure smooth operations and positive experiences for our guests.   

Responsibilities:

• Welcome each guest with a warm smile, maintaining eye contact, and personally escort them to their rooms, ensuring a personalized and luxurious arrival experience.
• Exhibit unwavering courtesy and grace, maintaining a professional demeanor at all times, reflecting the highest standards of hospitality.
• Uphold impeccable standards of personal appearance and grooming, adhering to the prescribed dress code to exude elegance and sophistication while on duty.
• Cultivate effective communication and teamwork with colleagues and departments throughout the hotel, fostering a cohesive and collaborative work environment.
• Handle all guest interactions with the utmost hospitality and professionalism, accommodating special requests, resolving complaints, and providing assistance with inquiries related to hotel services, events, and amenities.
• Extend the highest level of service by opening vehicle and property doors for guests and employees, greeting all guests passing through the lobby, and offering assistance as needed.
• Provide guests with comprehensive room orientation during escort to their rooms.
• Assume responsibility for handling and tagging guest luggage, delivering luggage to rooms upon check-in, and arranging for luggage pick-up upon departure, ensuring meticulous record-keeping of all deliveries and pick-ups.
• Maintain front office and lobby appearance to impeccable standards, ensuring a pristine and welcoming environment for guests throughout your shift.
• Coordinate guest relocations when necessary, ensuring seamless transitions and continued guest satisfaction.
• Fulfill additional duties as assigned, which may include accepting & delivering dry cleaning, laundry, mail, packages, grocery & food, or sundry items to guest rooms, running errands, and responding to special requests with promptness and efficiency.
• Demonstrate proficiency in fire and safety procedures, providing necessary assistance to guests and employees in the event of an emergency.
• Actively participate in scheduled departmental meetings and adhere strictly to all standards of operations, policies, procedures, and safety protocols outlined by the hotel.

Required Experience:

• Previous experience as a Bellman, Doorman, Ambassador or in a similar guest service role, preferably in a luxury hotel or upscale hospitality environment.
• Excellent reading, writing, and oral proficiency in the English language.
• Excellent organizational skills, exceptional attention to detail, and ability to multitask effectively.
• Excellent communication skills, both verbal and written.
• Capacity to handle a large volume of guest interactions in an efficient and courteous manner.
• Ability to work well under pressure and contribute positively as a team player.

Working Conditions/Environment 

• The person having this position may have to stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for eight (8) hours per day.
• Agility in executing fast-paced movements to navigate different areas of the property efficiently. 
• The person having this responsibility may have to move, pull, carry, or lift objects weighing at least 50 pounds. 
• The work environment characteristics described herein are representative of those an Employee typically encounters while performing the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  
• The position requires outdoor work in varying weather conditions, including rain, snow, heat, and cold, throughout all seasons.

Method Co., along with its affiliates, is an equal opportunity employer and is committed to an inclusive workplace free from unlawful discrimination based on race, color, ancestry, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, gender identity or any other protected characteristic under federal, state or local law. We believe in diversity and encourage any qualified individual to apply.
  
  Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.