What are the responsibilities and job description for the Front Desk Concierge position at Method Co.?
Become a key member of the growing team at The Pinch Hotel, Charleston’s exclusive 25-room luxury boutique hotel! Located in the heart of downtown, The Pinch is just steps from shopping, dining, nightlife, and the city's historic district. We are looking for a passionate and dedicated individual to join our Front Desk/Concierge team, ensuring our guests receive unparalleled hospitality. This is a hybrid role that combines the responsibilities of both Concierge and Hotel Front Desk.
Key Responsibilities:
- Manage room reservations through online platforms, phone, and in-person inquiries
- Greet and welcome guests upon arrival, check them in, provide room keys, and offer an overview of the hotel’s amenities
- Process guest payments and ensure accurate billing
- Address and resolve guest concerns or complaints promptly and professionally
- Offer detailed information and recommendations about local attractions, dining, and events, enhancing the guest experience
- Collaborate with team members to maintain hotel standards in guest rooms and accommodate special requests
- Assist in planning and coordinating special events for guests
- Arrange bespoke services for VIP guests to exceed their expectations
- Create personalized itineraries for guests, including transportation, dining, and tour reservations
We are seeking an enthusiastic, customer-focused individual who thrives in a fast-paced, luxury environment and is eager to provide exceptional service. The company is also slated to open another new hotel in Charleston in 2025 so there is plenty of room for upward mobility and growth beyond this position!
