Front Office Manager

Our ideal candidate must be a team player with exceptional technical and communication skills. You must love to be “hands on” and not prefer supervising from your desk. This person will need to have a good sense of project and time management skills. Strongest candidates will have a hospitality background and experience in a supervisory role.

Key attributes of our Front Office Manager:

• A person who enjoys a fast paced work environment and can respond quickly and smartly.

• Someone who is comfortable and experienced in giving on-the-spot feedback to colleagues in regards to service and processes.
• A person who is able to blend an authentic, unique, and personalized service with a professional approach.

• Someone who thinks and acts like an entrepreneur and will take care of the hotel and it’s guests as it was their own.

Job Description

• The position requires the management of the day-to-day Front Office operations to ensure the highest level of service to our guests, while maximizing room revenue and occupancy.

• The candidate must possess a strong ability to motivate, lead, train, direct, and have organization skills.
• Keeps the Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
• Ensures compliance with all Front Office policies, standards and procedures.
• Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals.
• Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information for property and local attractions.
• Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and faxes for customers as requested.

• Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.

Requirements

• Previous Front Office supervisory experience preferred.

• Ability to satisfactorily communicate in English (speak, read, write) with guests, management, co-workers and vendors.
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
• Computer knowledge in Windows environment as well as proficiency in property management system.
• Experience with cost controls and yield management.
• Ability to work a variety of varying schedules.
• Punctuality and regular and reliable attendance.

• Interpersonal skills and the ability to work well with co-workers and the public.

Benefits:

• Comprehensive Affordable Full Health Care, Vision, Life and Dental Coverage
• 401 (K) Retirement
• Paid Vacation, Holiday, Personal, and Sick days

EEOC Statement

Method Co., along with its affiliates, is an equal opportunity employer and is committed to an inclusive workplace free from unlawful discrimination based on race, color, ancestry, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, gender identity or any other protected characteristic under federal, state or local law. We believe in diversity and encourage any qualified individual to apply.

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.