Customer Service Representative - Dental Lab

Job Title: Customer Experience Associate - Dental Lab

Method Dental Lab, located in Draper, UT, specializes in creating high-tech dental restorations such as dental implants, crowns, and bridges. Our mission is to deliver top-notch customer experiences for dental practices through efficient, accurate, and personalized services. We are seeking a Customer Experience Associate to be the face of our company, ensuring seamless communication and service for our dental office clients.

What You’ll Do:
As a Customer Experience Associate, you will:

• Serve as the primary point of contact for assigned accounts.
• Ensure seamless onboarding, consistent communication, and proactive management.
• Act as an extension of the client’s team to address needs, resolve issues, and support their success.

What We’re Looking For:

• 2 years of experience in customer service, dental labs, or relevant fields (experience in the dental industry is a plus, but not required).
• Strong organizational skills and attention to detail in managing case workflows.
• Proficiency in Microsoft Office and customer relationship management (CRM) systems.
• Ability to resolve customer issues through phone, chat, or email with a positive attitude.
• Intellectual curiosity and an eagerness to learn in a fast-paced environment.
• Ability to adapt to changing processes and problem-solve on the fly.
• Previous experience in a dental lab or medical device industry is a plus, but not required.

Key Objectives

• Retention: Build trust to maintain long-term partnerships.
• Loyalty: Strengthen relationships through personalized communication and value-driven interactions.
• Growth: Identify and act on opportunities for upselling, cross-selling, and deeper engagement.

Why Join Us?
Join a dynamic team that’s passionate about providing world-class dental restorations while delivering exceptional service. At Method Dental Lab, we offer growth opportunities, hands-on problem-solving, and a collaborative work environment that values innovation and customer satisfaction.

Compensation: $18 - $24 per hour Depending on experience.

Job Type: Full-time

Pay: $16.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Application Question(s):

• Why do you think you'd be a good fit for this position? Please explain in a few sentences.

Work Location: In person

Salary : $16 - $24