What are the responsibilities and job description for the End User Support Specialist position at Method3?
Responsibilities:
Role: IT End-user support specialist
Location: Mechanicsburg, PA
Onsite Requirement: It’s hybrid: 3 days on-site, 2 from home. However, the manager will want the first 6 weeks on-site full-time.
Skills Summary:
- Configures and troubleshoots local and network multi-function printers, copiers, and scanning devices. Installs, configures, and supports desktop PCs, thin clients, and laptops with client operating systems, client
- network configurations, host security, remote access, line of business applications, and office productivity software applications.
- Utilizes system event logs to administer, troubleshoot, and resolve host client issues; utilizes client and server tools to patch operating systems and software applications; installs, uninstalls, and upgrades system hardware and software.
- Configures and supports user access to SharePoint Online resources.
- Supports, maintains, and configures physical and virtual servers for file or print sharing and application hosting.
- Administers client-server virtual machine images and clones images, creates image templates and makes images available to thin clients for end users' access and use.
- Coordinates hardware repair activities with vendors and IT staff and diagnoses hardware and software problems with vendor phone support.
- Utilizes tools such as Systems Center Configuration Manager for client systems management, application deployment, virtual application deployment, asset management, and remote client assistance; utilizes tools for remote end-user support.
- Configures and supports client wireless connections on laptops, iPads, iPhones, Air Cards, and other SmartPhone devices.
Minimum Qualifications
One year of technical experience in network operations or network maintenance