Patient Access Specialist, Full-Time, (Plano-Ohio)

GENERAL SUMMARY OF DUTIES:

This position will ensure all Patient Access functions within the Physical Therapy department are completed accurately and timely for proper operation of management reports and cash flow.

REQUIREMENTS:

• High School Diploma or equivalent required
• Must have a minimum of one (1) year of experience in the healthcare setting
• This position requires regular travel to multiple PT clinic locations within a 25-mile radius
• Must be flexible and willing to rotate or relocate between PT clinics as operational needs arise
• Reliable transportation is required to meet travel expectations
• Mileage reimbursement may be provided (if applicable)

• Knowledge of medical terminology
• Must be able to multitask
• Must be able to express compassion and kindness to patients, visitors, and guests
• Must maintain a professional attitude
• Skilled in written and verbal communication and customer relations
• Ability to work effectively with medical staff, management, external agencies, and patients
• Proficient in MS Office applications which include Outlook, Word, Excel, and PowerPoint

ESSENTIAL FUNCTIONS:

• Conduct and document patient interviews to obtain demographic, insurance and financial information for registration, insurance verification, prior authorization, and billing.
• Performing check-in procedures and knows patient flow processes.
• Verifies patient insurance eligibility for coverage and appropriate benefit levels for ordered services.
• Calculates, discusses, and collects estimated patient financial liability according to financial clearance policies.
• Schedules patients for evaluation and treatment per provider guidelines.
• Adheres to compliance policies and procedures regarding order validation, financial and cash policies, compliance forms, government and commercial payor requirements and regulations, and patient safety requirements for appropriate patient identification.
• All other duties as assigned.

PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job the employee is frequently required to sit, converse, and listen; use hands to touch, handle, or feel objects, tools or controls; and to reach with hands and arms. Specific vision abilities required by this job include close vision and the ability to adjust focus.
• The employee must be able to lift and/or carry over 20 pounds on a regular basis and be able to push/pull over 25 pounds on a regular basis.
• The employee must be able to stand and/or walk at least 5 hours per day and work at a computer for extended periods of time

WORK ENVIORNMENT:

• Normal busy office environment with much telephone work and with direct patient contact. Occasional evening or weekend work.
• This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.