What are the responsibilities and job description for the Business Support Coordinator position at Methodist Le Bonheur Healthcare?
If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!
We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.
Responsible for all activities associated with outpatient registration, scheduling, insurance verification/authorization and cash collections. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.
60067888 - Business Support Coordinator
Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.
A Brief Overview
Responsible for all activities associated with outpatient registration, scheduling, insurance verification/authorization and cash collections. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.
What You Will Do
Education
Work Experience:
Insurance verifications or authorizations
Certifications
Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.
We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.
Responsible for all activities associated with outpatient registration, scheduling, insurance verification/authorization and cash collections. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.
60067888 - Business Support Coordinator
Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.
A Brief Overview
Responsible for all activities associated with outpatient registration, scheduling, insurance verification/authorization and cash collections. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.
What You Will Do
- Schedules outpatients for tests, appointments, treatments and procedures.
- Registers "walk-in" patients.
- Ensures patient's appointments, financial information and demographics are accurate.
- Informs all patients of the referral process and the need to bring physician referrals.
- Notifies the appropriate area of all calls and scheduled appointments.
- Performs front-end collections, issue receipts, and makes deposits when indicated.
- Assures accuracy of financial/insurance information obtained from patients.
- Performs other job functions as requested or assigned.
- 1-3 years Insurance verifications or authorizations
- 1-3 years Patient registration
- 1-3 years Scheduling
- 1-3 years Patient accounting
- Knowledge of outpatient office procedures and practices commensurate with experience.
- Proficiency in Windows and Windows-based applications required.
- Ability to read, write, and communicate, both written and orally, with other individuals in a friendly customer-focused manner.
- Ability to understand and prepare moderately complex written materials.
- Ability to work without close supervision and to exercise independent judgment.
- Ability to work in a fast-paces and often stressful environment.
- Ability to organize multiple tasks and projects and maintains control of workflow.
- Ability to deal with difficult patients and situations in a helpful, friendly manner.
- Ability to evaluate and handle problematic situations.
- Ability to operate and monitor computer equipment including various software programs and other business office equipment.
- Training in hospital software programs such as Cerner, RadNet, etc preferred.
- There are no lead or supervisory responsibilities assigned to this position.
- The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
- Must have good balance and coordination.
- The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
- The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
- The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.
Education
Work Experience:
Insurance verifications or authorizations
Certifications
Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.
