Manager IT - Epic Professional Billing

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.

Oversees backend work products of the Revenue Cycle Team, including the Patient Accounting Team and the other HIS System Managers. Leads various multi-disciplinary teams to organize and deploy large complex projects. Responsible for coordinating the efforts of all team members to plan, organize, manage, communicate, and control the analysis, evaluation, acquisition, design, development, implementation, maintenance, and support of extremely complex, integrated computer-based application software projects. Insures cohesive efforts in standardizing development methodologies and customer support. Insures teamwork, focus and alignment with business customers, technical teams, clinical teams and the PMO. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview
Oversees backend work products of the Revenue Cycle Team, including the Patient Accounting Team and the other HIS System Managers. Leads various multi-disciplinary teams to organize and deploy large complex projects. Responsible for coordinating the efforts of all team members to plan, organize, manage, communicate, and control the analysis, evaluation, acquisition, design, development, implementation, maintenance, and support of extremely complex, integrated computer-based application software projects. Insures cohesive efforts in standardizing development methodologies and customer support. Insures teamwork, focus and alignment with business customers, technical teams, clinical teams and the PMO. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

What you will do

• Manages the efforts of assigned personnel and makes assignments for the current and future requirements of application software development. Analyzes problems and opportunities from an enterprise perspective, proposes innovative and cost-effective solutions that reflect a thorough understanding of the business, and insures development and support standards are followed. Maintains expert information technology status on supported clinical and patient business areas, and comprehensive knowledge of related areas. Evaluates and recommends a broad range of hardware and software products for applicability, compatibility, and long-range integration with other systems.
• Manages the cohesive design, development, testing, documentation, and long-term support of complex custom and commercial software. Performs these functions personally on extremely critical components and as necessary to meet commitments. Instructs others in related business processes. Refines department standards and procedures for Information Technology Analysis and system documentation. Assesses the enterprise-wide impact of proposed technical or procedural changes.
• Provides senior management, the end user and outside organizations with timely and accurate memos, time estimates, project plans, and progress reports regarding projects and assigned systems. Communicates with HIS System Managers to insure changes are approved by those effected. Makes highly effective technical and business presentations. Ensures all work products are organized in an effective and efficient manner. Works closely with the PMO to make sure all projects involving the PMO are executed smoothly. Communicates the status of assigned projects, systems, and User requests with necessary personnel to keep all parties informed. Consults with Users formally and informally as necessary to stay completely aware of important business issues.
• Provides direct, continuous oversight of data security, integrity, backup and recovery procedures for assigned systems. Manages development of proposals, designs, testing scripts, and implementation plans. Insures by direct observation that mission-critical batch and real-time interfaces between complex systems from multiple vendors using function properly and with minimal downtime. Designs highly integrated and efficient data structures to meet enterprise needs.
• Collaborates with others to monitor and control outcomes of work products and system performance in assigned systems. Ensures efficiency and logical soundness in assigned systems by planning, personal observation, peer review and other quality assurance processes. Insures functional operation and reliability of assigned systems by coordinating the planning, and execution thorough test plans in close coordination with the User and others as necessary prior to implementing scheduled system changes. Directs and interacts with multiple vendors on behalf of the organization. Acts as a primary liaison between the Customer and other internal or external support organizations for project management and problem resolution.
• Responds as required on a 24/7 basis to support the enterprise, and assess the organizational impact of urgent problems and emergencies. Takes assertive action to restore full functionality in a timely manner. Engages other managers and senior Associates in problem resolution. Takes initiative, exercises independent judgement, directs and communicates with others, and acts as a leader with very broad authority, coordinating and directing inside and outside resources as necessary to resolve problems.

Education/Formal Training Requirements

• Bachelor's Degree Business Administration/Management
• Bachelor's Degree Computer sciences
• Master's Degree Business Administration/Management
• Master's Degree Computer sciences

Work Experience Requirements

• 5-7 years Project management

Knowledge, Skills and Abilities

• Demonstrated expertise in Information Technology commensurate with education/experience.
• Demonstrated leadership ability in management of people, hardware, software and other resources.
• Demonstrated ability to consistently exercise sound judgment and initiative in all circumstances including stressful situations.
• Knowledge of applicable micro computer or mainframe computer application development tools and techniques.

Supervision Provided by this Position

• Up to 6 full-time Associates, contractors, and Associates of Vendors as required.

Physical Demands

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
• The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.
• The Associate is required to travel locally frequently. The Associate must provide his/her own transportation.

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

Education:

Bachelor's Degree: Business Administration/Management (Required), Bachelor's Degree: Computer sciences, Master's Degree: Business Administration/Management, Master's Degree: Computer sciences

Work Experience:

Project management

Certifications:

Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.