Manager | Pedi-Flite | Le Bonheur Children's | Day

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.

Responsible for the leadership and direction of the transport services staff and accountable for planning, budgetary planning, and day to day operation. Functions as an integral part of the multidisciplinary team that manages the care of critically ill patients that are direct admits and from referring institutions to the receiving facility. Establishes and implements departmental goals, standards, policies and procedures to achieve quality patient care and customer service. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview
Responsible for the leadership and direction of the transport services staff and accountable for planning, budgetary planning, and day to day operation. Functions as an integral part of the multidisciplinary team that manages the care of critically ill patients that are direct admits and from referring institutions to the receiving facility. Establishes and implements departmental goals, standards, policies and procedures to achieve quality patient care and customer service. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

What you will do

• Manages the staff and day to day operations of assigned program/area(s). Responsible for educating, orientation, in-services, and training staff members.
• Plans and schedules work, ensuring distribution of assignments and adequate staffing for assigned area.
• Evaluates job performance, ensures competency of staff, and recommends various personnel actions including hiring, promotions, coaching, and corrective actions.
• Documents and maintains records of clinical skills, required competencies, and education for the staff.
• Provides short and long term planning of assigned area, ensuring success in caring for patient population.
• Develops and monitors budget for assigned program/area(s). Assists in the development and implementation of plans to control costs and to ensure financial success.
• Interprets, administers, and executes policies and procedures for the program/area(s), ensuring policy compliance and regulatory agency requirements.
• Oversees the daily logistics, ensuring 24/7 coverage and oversight. Accountable for call after-hours.

Education Qualifications

• Bachelor's Degree Emergency Management
• Bachelor's Degree Nursing
• Bachelor's Degree Respiratory Therapy
• Bachelor's Degree Healthcare Administration

Experience Qualifications

• 3-5 years Clinical healthcare
• Management

Skills and Abilities

• Demonstrated knowledge of critical care transport concepts, methods and techniques as well as aero-medical physiology.
• Ability to understand and prepare moderately complex written materials such as technical documentation and patient records.
• Ability to facilitate strong teamwork and lead educational sessions.
• Demonstrated ability to communicate across diverse constituents including medical staff, management, associate, and externally.
• Strong ability to Exercise good judgment in routine and complex situations.
• Ability to organize multiple tasks and projects and maintain control of workflow.
• Ability to develop, understand and manage to a flex budget.
• Proficient in the use of Microsoft applications (Word, Excel).

Licenses and Certifications

• Paramedic Mississippi - Mississippi State Department of Health
• Paramedic Tennessee Tennessee Emergency Medical Services Division
• Paramedic Arkansas Arkansas Department of Health
• Registered Nurse Tennessee - Tennessee Board of Nursing
• Registered Nurse Mississippi - Mississippi Board of Nursing
• Registered Nurse Arkansas - Arkansas State Board of Nursing
• Certified Critical Care Nurse - American Association for Critical Care Nurses
• Certified Flight Registered Nurse Board of Certification for Emergency Nursing
• Certified Emergency Nurse - Board of Certification for Emergency Nursing
• Registered Respiratory Therapist - Arkansas - Arkansas State Medical Board
• Registered Respiratory Therapist - Mississippi - Mississippi State Department of Health
• Registered Respiratory Therapist - Tennessee - Tennessee Board of Respiratory Care
• Reistered Respiratory Therapist - National - National Board for Respiratory Care
• Neonatal/Pediatric Specialty - National Board for Respiratory Care
• Advanced Cardiovascular Life Support - American Heart Association
• Pediatric Advanced Life Support - American Heart Association
• STABLE - Neonatal - American Association for Respiratory Care
• Neonatal Resuscitation Program Certification - American Heart Association
• BASIC LIFE SUPPORT - American Heart Association

Supervision Provided by this Position

• Manages associates assigned to Transfer Center and/or Pedi-Flite.

Physical Demands

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: medium work - exerting up to 50 lbs. of force occasionally and/or up to 25 lbs. of force frequently.
• The Associate is required to have close visual acuity including color, depth perception, and field of vision to perform an activity, such as assessing patients, preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• Frequent invasive and non-invasive patient contact.
• Exposure to patient body fluids as well as exposure to hazardous or poisonous materials.
• Ability to react quickly to emergency situations.

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

Education:

Bachelor's Degree: Healthcare Administration (Required), Bachelor's Degree: Nursing (Required), Bachelor's Degree: Respiratory Therapy (Required)

Work Experience:

Clinical healthcare (acute or hospital), Management

Certifications:

Advanced Cardiovascular Life Support - American Heart Association, BASIC LIFE SUPPORT - American Heart Association, Certified Critical Care Nurse - American Association of Critical-Care Nurses, Certified Emergency Nurse - Board of Certification for Emergency Nursing, Certified Flight Registered Nurse - Board of Certification for Emergency Nursing, Neonatal/Pediatric Specialty - National Board for Respiratory Care, Neonatal Resuscitation Program Certification - American Heart Association, Paramedic Arkansas - Arkansas Department of Health, Paramedic Mississippi - Mississippi State Department of Health, Paramedic Tennessee - Tennessee Emergency Medical Services Division, Pediatric Advanced Life Support - American Heart Association, Registered Nurse Arkansas - Arkansas State Board of Nursing, Registered Nurse Mississippi - Mississippi Board of Nursing, Registered Nurse Tennessee - Tennessee Board of Nursing, Registered Respiratory Therapist - Arkansas - Arkansas State Medical Board, Registered Respiratory Therapist - Mississippi - Mississippi State Department of Health, Registered Respiratory Therapist - National - National Board for Respiratory Care, Registered Respiratory Therapist - Tennessee - Tennessee Board of Respiratory Care, STABLE - Neonatal - American Association for Respiratory Care

Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.