Office Supervisor | Sutherland Cardiology

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.

Supervises daily operations of physician practice front desk, including front desk procedures, necessary bookkeeping, patient billing, collections, and insurance for a small to medium size physician office. Ensures physical properties of office are kept in good state of repair, monitors security policies and practice and reports to the physician. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview
Supervises daily operations of physician practice front desk, including front desk procedures, necessary bookkeeping, patient billing, collections, and insurance for a small to medium size physician office. Ensures physical properties of office are kept in good state of repair, monitors security policies and practice and reports to the physician. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

What you will do

• Supervises the day-to-day operations of the front office and actively assists and provides direction to the clerical and patient care staff.
• Assists staff in understanding/implementing clinic policies and procedures.
• Develops guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities.
• Ensures clinic is staffed appropriately.
• Assists in recruiting, hiring, orientation, and evaluation of the staff. Responsible for training and development of clerical and patient care staff, estimating personnel needs, and assigning work.
• Establishes and maintains an efficient and responsive patient flow system.
• Supports and upholds established policies, procedures, objectives, quality improvement, safety, environmental and infection control, and codes and requirements of accreditation and regulatory agencies. Interprets and ensures consistent application of organizational policies.
• May interact with patients within their scope and in accordance with their competencies.

Education/Formal Training Requirements

• High School Diploma or Equivalent
• Associate's Degree

Work Experience Requirements

• 1-3 years Administrative or clerical

Knowledge, Skills and Abilities

• Knowledge of medical practices, terminology, and reimbursement policies.
• Skill in planning, organizing, delegating, and supervising.
• Skill in problem solving.
• Strong verbal and written communication skills.

Supervision Provided by this Position

• Supervises the Medical Office Assistants and/or Medical Assistants within the physician practice.

Physical Demands

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
• The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

Education:

Associates Degree, High School Diploma or Equivalent (Required)

Work Experience:

Administrative or clerical

Certifications:

Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.