Audio-Visual Technician - School of Medicine

Job Summary:

The Audio-Visual Technician performs a variety of technical tasks servicing the Methodist University Cape Fear Valley School of Medicine with preparation, maintenance, and minor repairs of audio-visual and multi-media equipment and responds to requests from staff, faculty, and student users regarding the use and operations of audio-visual equipment and systems for special events, instructional, and/or business purposes.

The Audio-Visual Technician is additionally responsible for the installation and troubleshooting of audio-visual equipment while performing a wide variety of technical functions and troubleshooting of computer and software issues.

Essential Job Functions:

Essential responsibilities and duties may include, but are not limited to, the following:

• Installs, connects, configures, programs, labels, tests, and maintains audio-visual equipment and systems such as projectors and projection screens, digital and document cameras, multimedia control systems, displays and monitors, microphones and public address systems, speakers and sound systems, signal routing and switching systems, interactive whiteboards and video walls, and auxiliary computer equipment.
• Leads installation teams and ensures all audio-visual equipment and systems installations are completed per University’s safety standards; ensures installations are performed efficiently and in a timely manner.
• Performs service calls and assists and trains users with the proper use of audio-visual equipment and associated systems.
• May assist End User Support Technicians with troubleshooting general computer equipment and software problems; performs maintenance and software modifications on both the PC and Mac platforms.
• Identifies and initiates resolutions to user problems and concerns associated with classroom audio-visual equipment and systems to the user's satisfaction.
• Complies with security and safety standards of all equipment.
• Assist with monitoring and maintaining inventory records of audiovisual and multi-media equipment.
• May assist with scheduling, coordinating, and planning equipment services, orders, and repairs of all equipment with end users to meet specific needs and other duties assigned.
• Troubleshoots audio-visual equipment and systems problems; performs maintenance and system modifications as required to enable normal operations.
• Maintains and supports audio-visual enterprise application server; programs audio-visual switches and touch screens; monitors the functionality of each component of the audio-visual environment operations using audio-visual software utilities.
• Maintains current technical expertise in technology of audio-visual equipment and systems to the level required to install and configure state-of-the-art products.
• Assists with Information Services audio-visual usage/procedures documentation and keeping the technology inventory database current.
• Assists with training lower-level audio-visual installation personnel to install audio-visual equipment effectively and with other duties assigned.

Marginal Functions:

• Maintains up-to-date technical knowledge by attending educational workshops, reviewing professional publications, establishing professional networks and participating in professional associations.
• Attends and participates in various staff meetings as required.
• Performs related duties and responsibilities as required.

Experience:

Three years of progressively responsible experience in performing support duties for audio-visual systems, computer systems and/or networks in an information systems operating environment.

Education/Training:

Equivalent to a bachelor’s degree in computer science, information systems or a related field, or relevant industry certification.

Essential Skills and Knowledge:

• Operational characteristics of audio-visual equipment and systems.
• Operational characteristics of computer systems, networking concepts and principles.
• Basic methods and techniques used in the installation and troubleshooting of audio-visual equipment, systems and applications and computer equipment and software.
• Basic methods and techniques for providing guidance in the use of audio-visual equipment, systems, applications and procedures.
• Modern office procedures, methods, and equipment.
• Methods and techniques for training others in complex, technical subject matter.
• Pertinent federal, state and local codes, laws and regulations, including processes and terminology relevant to assigned area of responsibility.
• Correct English usage, including spelling, grammar, and punctuation.
• Operating a variety of diagnostic test equipment relevant to assigned area of responsibility.
• Reading electrical, data and telecommunications wiring diagrams and blueprints.
• Performing a variety of technical tasks in the installation and troubleshooting of audio-visual equipment and systems and computers and software.
• Supporting users and responding to requests and inquiries from users regarding audio-visual equipment and systems and computers and software.
• Operating standard office equipment.
• Maintaining currency in programming/installing complete audio-visual systems and public address systems.
• Applying pertinent federal, state and local codes, laws and regulations.
• Communicating clearly and concisely, both orally and in writing.
• Maintaining sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty, and staff.
• Establishing and maintaining effective working relationships with those contacted in the course of work.
• Maintaining physical condition appropriate to the performance of assigned duties and responsibilities.

WORKING CONDITIONS

Environmental Conditions:

Office environment; exposure to computer screens, noise and electrical energy; extensive contact with faculty, staff, students, and the public. Some work is performed in confined spaces and on ladders or near moving mechanical equipment; may be exposed to airborne dust and particles and the risk of electrical shock. Evening and weekend hours and working variable shifts are occasionally required to support Methodist University Cape Fear Valley School of Medicine operations.

Physical Conditions:

Essential and marginal functions may require physical fitness requirements necessary to perform the job functions with or without accommodation, such as the ability to sit for prolonged periods; use hands to repetitively finger, handle and feel computers, cables, connectors, hand tools, peripherals and standard business equipment; move or lift up to 50 pounds; near visual acuity, color vision and depth perception; extensive use of computer equipment, including use of a computer keyboard; walking, standing, stooping, bending or kneeling for prolonged periods of time; and climbing ladders to reach, install or operate ceiling or wall-mounted equipment.