What are the responsibilities and job description for the Customer Service Representative position at Metis?
Are you seeking a professional career in Roanoke? Do you enjoy helping people and analyzing details? If so, we would love to hear from you. Join our team as a Customer Service Representative!
Our Organization
We are a Roanoke-owned and operated company, looking for a Customer Service Representative. We administer self-insurance Risk Pools that are alternatives to traditional insurance products.
Our Core Values:
- Commitment
- Innovation
- Integrity
- Wellness
Job Summary
The Customer Service Representative answers a multi-line phone and is the first point of contact for all claim-related calls. This role provides a high level of service to customers, providers, vendors, internal departments and staff.
Minimum Qualifications:
- High School Diploma required, College degree preferred.
- Minimum of two (2) years of experience in customer service preferred.
- Strong computer skills.
Benefits
- 37.5 hour work week with a Hybrid schedule option, after initial training.
- 401(k) with a 200% employer match, up to 6%.
- Health/Vision Insurance
- 100% Employer paid Dental Insurance, for Employee
- 100% Employer paid Short-Term Disability, Long-Term Disability, and Life Insurance
- Free Membership to Fit Studio VA (on-site gym)
- On-Site Café
Notice:
Metis is a drug and tobacco-free workplace.
